Back Office Associate

Join a leading and rapidly expanding forex/CFD broker based in Limassol, fully regulated by the Cyprus Securities and Exchange Commission. The company provides traders with access to global markets, including Forex, Indices, Commodities, Stocks, and Cryptocurrencies.

Were seeking a motivated Back Office Associate to become part of our dynamic team. This is an exciting opportunity to work in a fast-paced, multicultural environment alongside talented professionals who value collaboration, innovation, and high performance. Youll enjoy a hybrid work setup and be part of a company that combines the stability of an established firm with the energy and ambition of a growing organization.

Reporting to: Head of Back Office

** Please note that this position is only available to candidates who are already residing and are legally permitted to work in Cyprus.

Responsibilities:

• Transaction Processing: Process incoming and outgoing financial transactions in line with company policies and regulatory requirements.
• Daily Withdrawals: Ensure daily withdrawals are reviewed, validated, and processed promptly and accurately.
• Deposits & Transfers: Apply and reconcile client deposits and internal transfers, verifying payment details as needed.
• PSP Management: Monitor and coordinate with our Payment Service Providers (PSPs) to ensure proper transaction flow and resolve any issues.
• Bank & PSP Communication: Maintain daily contact with banks and PSPs for funding confirmations, settlements, and account monitoring.
• Failed Transaction Resolution: Monitor and address failed or rejected transactions, escalate issues, and coordinate with relevant teams.
• Suspicious Activity Investigation: Investigate and resolve suspicious cases or anomalies, escalating to Compliance and Risk when necessary.
• Client Support: Respond to client queries regarding funding issues, provide proof of payments, and assist with discrepancies.
• Internal Coordination: Liaise with Customer Support, Risk, and Compliance teams to address and resolve funding-related queries.
• System Monitoring: Track the performance of payment systems, identify irregularities, and report technical issues.
• Customer Activity Monitoring: Observe and report on customer transaction activity to support risk and compliance assessments.
• Continuous Learning: Stay updated with new payment methods

Candidate Profile:

• Proven experience (1+ years) in payments processing, finance operations, or transaction handling, preferably in industries such as fintech, online trading, iGaming, or eCommerce.
• Strong understanding of PSP operations, banking procedures, and various global payment methods.
• High attention to detail, accuracy, and ability to work with large volumes of transactions.
• Excellent communication skills (written and verbal), with a client-focused mindset.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Problem-solving and investigative skills for handling failed or suspicious transactions.
• Proficiency in Microsoft Excel and familiarity with ERP or payment platforms.
• Strong organizational skills and ability to prioritize multiple tasks efficiently.
• Openness to learning and adapting to new processes and technologies.
• Fluent verbal and written English (additional languages, especially Italian, German or Spanish, are a plus).
• Possession of a CySEC certification (Basic, Advanced and/or AML) will be considered an advantage.

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations

Interview process:

• Interview with People Function member min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
• Final interview with team members

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment

Apply and join a team thats making waves in the financial trading industry Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

Please note: For this role, your CV will be shared directly with our client with your consent as part of the application process. This is an exception to our usual procedure, where we do not share candidate names or personal details without prior approval. By applying, you confirm your consent for Emerald Zebra to share your information with the client in accordance with our Privacy Policy and GDPR regulations.