French Customer Support/Back Office

1 week ago

Limassol, Limassol, Cyprus Talentera Full time €35,000 - €45,000 per year

About the Company:

Talentera, on behalf of a leading client in the Forex industry, is looking an experienced
Customer Support/Back Office - French Speaker
to join their team in a remote role.

Job Role: Customer Support/Back Office - French Speaker | Onsite or Remotely

About the Role:

We are looking a fluent French speaker to join our Customer Support and Back Office team in a regulated Forex environment. The ideal candidate will be responsible for assisting French-speaking clients with inquiries, handling account-related tasks, and ensuring smooth operational processes while maintaining compliance with regulatory requirements.

Key Responsibilities:

  • Provide multilingual customer support, with a focus on French-speaking clients, via email, live chat, and phone.
  • Assist clients with account opening, KYC/AML verification, deposits, withdrawals, and general trading platform navigation.
  • Handle back office operations, including processing financial transactions, monitoring client documentation, and maintaining accurate records.
  • Ensure all client communications comply with regulatory and company policies.
  • Escalate complex issues to relevant departments (Compliance, Payments, Dealing Desk) when necessary.
  • Support the sales and retention teams by ensuring smooth onboarding and client satisfaction.
  • Contribute to maintaining a high standard of service and client trust in a highly regulated environment.

Requirements:

  • Fluency in French (native or near-native level) and proficiency in English (both written and spoken).
  • Previous experience in customer support or back office within Forex, CFDs, or financial services is highly desirable.
  • Understanding of KYC/AML procedures and regulatory frameworks (e.g., CySEC, FCA, ESMA).
  • Strong communication and problem-solving skills with a client-first mindset.
  • Ability to work in a fast-paced environment with high attention to detail.
  • Proficiency with trading platforms (MT4/MT5 or others) and CRM/back office systems is an advantage.

Remuneration & Benefits:

  • Competitive salary and performance-based incentives.
  • Training and professional development opportunities in the Forex and financial markets industry.
  • Career progression within a regulated, international organization.
  • A supportive multicultural team environment

If your experience aligns with the requirements and you'd like to explore this opportunity further, please apply above or send your CV to

All applications will be treated in strict confidence.

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