Receptionist

Thanos Hotels & Resorts is currently seeking to recruit a Receptionist for the Amyth of Nicosia Hotel.

Job Role

Responsible for attending to guests and dealing with inquiries and special requests.

Duties & Responsibilities

Assists with the checking in of guests as per existing Front Office policies and regulations

Answers the telephone, screens and directs calls

Takes and relays messages to guests correctly and promptly

Provides requested information to callers

Greets people entering the hotel

Directs guests or any other visitors to the correct department

Deals with queries from both the public and hotel guests

Performs general administrative and clerical support

Receives and sorts mail and deliveries

Schedules any necessary appointments

Ensures that Reception area is kept clean and tidy at all times

Assists in guests' check-out and knows how to settle guests' accounts either by cash or credit card

Informs guests of hotel and general information regarding restaurants etc

Offers wake up services, orders taxi transfers as and when required.

Able to operate the telephone call center

Adhere to Hotel's standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety

Ensure that duties are carried in an honest and ethical way by abiding the Hotels' rules and regulations and the Cyprus Law

Perform any other relevant duties assigned by the Front Office Manager

Requirements

Previous experience as a Receptionist at a 5* Hotel will be considered as an advantage

Excellent knowledge of English.  Knowledge of Greek or any other language will be considered as an advantage

Ability to work in a fast pace environment and cope under pressure

Computer literate

Excellent interpersonal skills in handling guest complaints

What we offer

Attractive remuneration package

Provident Fund

Staff discounts at Hotels & Kult Boutiques

Free meals on duty

Employee Appreciation Program and Reward Scheme

Great work-life balance

Comprehensive new staff induction programmes

Group-wide professional development opportunities across countries and properties

Continuous training opportunities