Key Account Manager

Hi We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services — and we're making that happen by building a robust platform that simplifies dealing with crypto and seamlessly integrates it into the broader financial ecosystem.

Since we launched in 2018, we've teamed up with Web3 top projects such as MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, and PancakeSwap and 200+ others to power over 200 dynamic products. Our work also brings us into direct collaboration with major ecosystems such as Solana Labs, Consensys, and BNB Chain. We're just getting started, and we want you to help us shape the future of money

Why Mercuryo?

Industry Impact

Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance.

Innovative Environment

Collaborate with more than 200 talented professionals from diverse backgrounds — including banking, SaaS, and Web3 — all united in delivering outstanding user experiences.

Growth and Learning

Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there's always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture

We're remote-first, celebrating diversity across 30 countries. At Mercuryo, you'll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

About The Role
As a Key Account Manager, you'll be the vital link between Mercuryo and our most valued clients. You'll cultivate strong relationships, advocate for customer needs, and collaborate with diverse teams to deliver seamless support. This role lets you work closely with industry experts while driving client success in the booming crypto and fintech arena.

Your Role

• Build, keep and maintain client relationships.
• Onboarding and concluding contracts with new clients.
• Processing incoming customer requests to connect to Mercuryo services.
• Identifying customer needs and presenting related Mercuryo solutions.
• Negotiating to agree on commercial terms and technical requirements.
• Preparation of documents for the conclusion of a transaction with clients.
• Participation in the process of technical integration.
• Maintaining and developing relationships with clients.
• Analysis of the financial performance of the client in order to maintain and / or increase the established profitability for the client.
• Develop and implement strategic account plans to achieve revenue targets and maximize business opportunities.
• Liaise with internal departments to address clients feedback, needs and come up with the best solution for the client.
• Follow and achieve KPIs on quarterly basis.

What We're Looking For

• Knowledge of English - not lower than upper-intermediate.
• KYC, AML, Regulatory and onboarding knowledge.
• Experience with JIRA.
• Experience in AMOCRM.
• Experience in payment systems.
• Experience in cryptocurrency projects and CC processing (will be an advantage).
• Willingness to work with a large amount of information, analytical thinking, ability to work in a team.
• The ability to independently prioritise work.
• Focus on results.
• Experience in the fintech or financial services sector.
• Client oriented mindset, ability to solve complex client's requests.

What We Offer

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you're working on.
• Diverse and friendly team.
• We are open-minded to new ideas.

Join Us

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future

Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodation during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.