FX Client Relations Officer

1 week ago

Limassol, Limassol, Cyprus Salve Full time €40,000 - €60,000 per year

We are looking for a Client Relations Officer with strong FX industry awareness to support and engage our global client base. In this role, you will provide high-quality front-line service, assist with trading-related requests, and guide clients through our products, platforms, and account procedures. You will contribute directly to client satisfaction, retention, and long-term portfolio growth within a regulated brokerage environment.

DUTIES AND RESPONSIBILITIES:

  • Greet and assist clients in person, offering a professional, informed, and client-focused experience.
  • Provide support to traders regarding account queries, deposits/withdrawals, platform navigation, and transaction-related procedures.
  • Deliver accurate information on the company's trading products, asset classes, account types, and platform features (MT4/MT5).
  • Assist with onboarding processes, ensuring KYC/AML documentation is complete and compliant with regulatory standards.
  • Build, maintain, and strengthen long-term client relationships to support retention and overall customer satisfaction.
  • Identify client needs and propose suitable services or solutions aligned with their trading profiles.
  • Negotiate client terms when appropriate, ensuring alignment with internal policies and market standards.
  • Collaborate with internal teams (Compliance, Sales, Support) to resolve client issues swiftly and efficiently.

REQUIREMENTS:

  • Native/fluent Spanish (written and spoken) and strong command of English (B2+/C1).
  • Experience in a client-facing role within the FX/CFD, brokerage, fintech, or financial services sector is highly preferred.
  • Bachelor's degree in Business, Finance, Economics, or a related field.
  • Solid understanding of trading platforms (MT4/MT5) and basic trading terminology is considered an advantage.
  • Strong proficiency in Microsoft Office and general comfort with CRM or ticketing systems.
  • Excellent communication, interpersonal, and negotiation skills.
  • Client-oriented mindset with strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced, regulated environment while handling multiple client requests effectively.
  • High level of professionalism, integrity, and commitment to client satisfaction.

OFFER:

  • Competitive salary package with performance-based commissions.
  • Private health insurance coverage.
  • Regular team events, corporate activities, and a positive work culture.
  • Opportunities for continuous learning, internal training, and career development within the FX industry.
  • Access to company perks, discounts, and a supportive, collaborative work environment.

Diversity and Inclusion Commitment

We are dedicated to fostering a welcoming and respectful workplace for all, regardless of gender, ethnicity, or background. We actively encourage applicants representing all identities and experiences to apply and bring your unique perspective to our ever-evolving team.

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