Spanish VIP account manager

1 week ago

Limassol Municipality, Limassol, Cyprus NDA Full time €45,000 - €55,000 per year

We're seeking an experienced VIP Account Manager to join our Limassol team. You'll manage and grow high-value players, ensuring premium service and personalized experiences.

Responsibilities:

Manage and retain VIP players (active/inactive)

Build strong relationships via chat, calls, messengers

Offer bonuses, exclusive promos, and gifts

Monitor player behavior and act fast on changes

Create personalized promos, tournaments, and events

Handle payments, limits, and escalations

Track KPIs and portfolio performance

Requirements:

1+ year as VIP Manager in online casino &Strong knowledge of retention and player psychology

Excellent communication & emotional intelligenceCRM & Google Sheets

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