German-speaking VIP Account Manager

21 hours ago

Limassol, Limassol, Cyprus MVProtalent Full time €35,000 - €60,000 per year

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.

Responsibilities

  • Develop and maintain strong, personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
  • Bilingual or Native level of the target market and fluency in English
  • Outstanding communication and interpersonal skills.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Available to work on shifts from Monday to Sunday up until 2,00am CET
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.

We offer excellent benefits:

  • Working in a dynamic European company
  • Professional growth within the company
  • Corporate events, team building activities
  • Young and friendly team

  • German VIP Quality Assurance Manager

    7 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €40,000 - €60,000 per year

    We are looking for a talented and motivatedVIP Quality Assurance (QA) Managerto oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and...

  • German -Speaking Traders Support Officer

    1 week ago

    Limassol, Limassol, Cyprus The Trading Pit Full time €45,000 - €55,000 per year

    Company DescriptionThe Trading Pit is a global multi-asset prop trading firm dedicated to redefining standards in trading and investing. We are committed to making trading universally accessible by equipping traders with innovative technology and tools to achieve their utmost potential. Our firm connects passionate traders from all around the world,...

  • Norwegian VIP Quality Assurance Manager

    5 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €45,000 - €55,000 per year

    We are looking for a talented and motivatedVIP Quality Assurance (QA) Managerto oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and...

  • VP of VIP Department

    1 week ago

    Limassol, Limassol, Cyprus Triskel Consulting Full time €104,000 - €130,878 per year

    Our client is a leading multinational company in the iGaming sector, operating globally across multiple markets. Known for its innovation, customer-centric approach, and industry-leading platforms, the company is now seeking an experienced Vice President of VIP Department to oversee and strategically manage one of its largest and most critical divisions.Role...

  • VIP Relationship Manager

    21 hours ago

    Limassol, Limassol, Cyprus ChangeYourMonday Ltd. Full time €40,000 - €60,000 per year

    For our client, a leading GameTech company that focuses on all aspects of the iGaming industry, we are looking for aSenior VIP Relationship Manager (f/m/d)for a full-time position in the office inLimassol, Cyprus.Your main tasks:• Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email• Quickly resolve client...

  • Junior Sales Managers

    2 weeks ago

    Limassol, Limassol, Cyprus Alchemy Markets Full time €45,000 - €55,000 per year

    ABOUT OUR COMPANY:Alchemy Marketsis a regulated FX and CFD brokerage headquartered in Cyprus, providing retail clients worldwide with access to global markets. Our client base is growing rapidly, particularly within the German-speaking markets, and we are expanding our sales team to capture this growthJust as we empower our customers to reach their full...

  • Hungarian Speaking Sales Agent

    5 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €20,000 - €40,000 per year

    As aHungarian Speaking Sales Agent, you will play a crucial role in assisting our players by making outbound calls to drive activity, retention, and reactivation.Requirements:An energetic passion for customer service and speaking directly with customers;A comfort in striking up conversations whilst confidently promoting our sites, products and promotions;A...

  • Portuguese Speaking Sales Agent

    5 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €35,000 - €45,000 per year

    As aPortuguese SpeakingSales Agentyou will be responsible for making outbound calls, to assist players using the site for activity increase, retention and reactivation.Requirements:An energetic passion for customer service and speaking directly with customers;A comfort in striking up conversations whilst confidently promoting our sites, products and...

  • Affiliate Manager

    2 weeks ago

    Limassol, Limassol, Cyprus Alchemy Markets Full time €45,000 - €55,000 per year

    ABOUT OUR COMPANYAlchemy Marketsis a FX and CFD brokerage headquartered in Cyprus, offering a wide range of trading products to retail and institutional clients worldwide. Just as we empower our customers to reach their full potential, we are always pushing ourselves to be better. At Alchemy, we are always looking for driven individuals who are passionate...

  • Danish-speaking CRM Manager for iGaming client in Malta

    2 weeks ago

    Limassol, Limassol, Cyprus Next Job Abroad Full time €104,000 - €130,878 per year

    We are hiring a Danish-speaking CRM Manager on behalf of our well-reputed iGaming client in Malta.In this role, you'll be responsible for owning and driving the CRM strategy for the Danish market. You'll lead and support a team of two CRM Executives across three verticals – Casino, Live Casino, and Sports – and work with multiple brands in a fast-growing...