German-speaking VIP Account Manager

1 day ago

Limassol, Limassol, Cyprus MVProtalent Full time €35,000 - €60,000 per year

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.

Responsibilities

  • Develop and maintain strong, personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
  • Bilingual or Native level of the target market and fluency in English
  • Outstanding communication and interpersonal skills.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Available to work on shifts from Monday to Sunday up until 2,00am CET
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.

We offer excellent benefits:

  • Working in a dynamic European company
  • Professional growth within the company
  • Corporate events, team building activities
  • Young and friendly team

  • German Speaking VIP TL

    3 days ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €30,000 - €45,600 per year

    Are you an experienced VIP Manager for the German market with a passion for igaming, player engagement, and achieving results? Thinking about your next career move? If so, we'd love to hear from you.A well-established igaming company is on the lookout for a German Speaking VIP Team Lead. In this role, you'll lead and support a team of VIP Account...

  • German speaking VIP Account Manager

    2 weeks ago

    Limassol, Limassol, Cyprus Triskel Consulting Full time €30,000 - €60,000 per year

    Our client, and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to...

  • German Speaking VIP Manager

    3 days ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €26,400 - €42,000

    Dreaming of a job where your skill as a salesperson really pays off? Working as a VIP manager doesn't suit everyone but for those who enjoy it, it becomes a way of life - and you can earn a really good wage We are looking for iGaming industry professionals who love engaging with players and are extremely results oriented. Being a native German speaker is a...

  • German VIP Quality Assurance Manager

    1 week ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €40,000 - €60,000 per year

    We are looking for a talented and motivatedVIP Quality Assurance (QA) Managerto oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and...

  • German VIP Sportsbook Manager

    7 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €35,000 - €60,000 per year

    We are looking for aGerman VIP Sportsbook Managerwho will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and German both written and spoken;Deep knowledge and experience in Sports Book;Proactive person with good support / sales skills;Strong communication and negotiation skills;Attention...

  • German Speaking Sales Agent

    3 days ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €20,000 - €30,000 per year

    An igaming company that operates in various locations around the world is looking for a driven German-Speaking Sales Agent to join their team in Limassol, Cyprus. The selected candidate will be responsible for making calls to assist players in increasing activity, retention, and reactivation.The role is fully office-based in Limassol, Cyprus, and offers a...

  • German Retention

    2 weeks ago

    Limassol, Limassol, Cyprus RMG Talent Full time €35,000 - €45,000 per year

    Job Description – German Retention Agent Location: Cyprus (must be based locally) Industry: Global Forex Company About the Company We are a well-established, global Forex company with offices worldwide. Our Cyprus office is growing, and we are currently looking for German-speaking Retention Agents to join our dynamic team. This is a fantastic...

  • German -Speaking Traders Support Officer

    1 week ago

    Limassol, Limassol, Cyprus The Trading Pit Full time €13,200 - €39,600 per year

    Company DescriptionThe Trading Pit is a global multi-asset prop trading firm dedicated to redefining standards in trading and investing. We are committed to making trading universally accessible by equipping traders with innovative technology and tools to achieve their utmost potential. Our firm connects passionate traders from all around the world,...

  • Czech/Slovak VIP Sportbook Manager

    1 week ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €45,000 - €55,000 per year

    We are looking for aCzech/Slovak speaking VIP Sportsbook Managerwho will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and Czech / Slovak both written and spoken;Deep knowledge and experience in Sports Book;Proactive person with good support / sales skills;Strong communication and...

  • Czech/Slovak VIP Sportbook Manager

    1 week ago

    Limassol, Limassol, Cyprus Sofia Stars Full time €40,000 - €60,000 per year

    We are looking for aCzech/Slovak speaking VIP Sportsbook Managerwho will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and Czech / Slovak both written and spoken;Deep knowledge and experience in Sports Book;Proactive person with good support / sales skills;Strong communication and...