Client Due Diligence Support

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the role:
We are looking for a Support Specialist to join the CDD Support team within our CDD department. In this role, you will step in after the approval of a new client, supporting their account set up, contracts and fees are in place, and all technical settings are aligned so they can start transacting smoothly.

Location:  in Limassol Office

Reporting to: Head of CDD

What you will do:

• Handle merchant account setup in internal systems once clients are approved by the Onboarding/KYC team
• Liaise with Tech to ensure correct account configurations and integrations with payment rails
• Manage account users' access rights and permissions
• Input and validate fee schedules in internal systems
• Prepare, process, and finalize contracts, annexes, and related documents
• Issue invoices for onboarding fees and track payments
• Track and follow up on technical support tickets related to account activations
• Oversee merchant lifecycle events, including additions and terminations of Merchant URLs
• Process change requests (e.g. APM settings, Mastercard registrations, fees, settlement setup)
  

What we're looking for:

• Background in operational setup or client/account support, ideally in payments, fintech, or financial services
• Experience working with internal systems and structured procedures
• Cross-team coordination experience, ensuring operational steps are completed without errors
  

What we need:

• Accuracy and attention to detail – able to spot and prevent small errors that could delay client activation
• Motivation to excel in a support role – enjoys being the behind-the-scenes enabler who ensures clients go live smoothly
• Task prioritization and organization – able to manage multiple requests and deadlines, balancing urgent tasks with long-term processes
• Fast learner – quick to pick up systems, processes, and payment flows
• Team player – collaborates effectively with internal stakeholders across departments
  

This role is a great fit if you enjoy working with details, structured processes, and cross-team coordination. You'll receive training and guidance, but the expectation is that you'll quickly become a reliable go-to person for ensuring our clients are fully operational. Your work directly impacts how quickly and smoothly our clients can start transacting.

The perks of being a  

• Future-Proof Your Finances: Once you've passed probation, we'll kickstart your Provident Fund to secure your future.
• Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth.
• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
• Drive in Style: After one year with us, you may be eligible for a company car—performance and availability permitting.
• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
• Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more.
• Speak Like a Local: Join free Greek language classes, twice a week, open to all team members.
• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community

 Our Hiring Process:

First Interview: Conducted by the Talent Acquisition team min).
Final Interview – A final meeting with the Head of CDD and Head Compliance AMLCO to explore how well you align with our culture and values.

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy