Customer Support

3 days ago

Limassol, Limassol, Cyprus SquaredFinancial Full time €20,000 - €40,000 per year

Job Overview:

The Customer Support Officer will provide timely and accurate assistance to customers via phone, email, or live chat in both
English and Arabic
. Key responsibilities include resolving customer queries, troubleshooting technical issues, handling complaints, and providing information about the company's products and services. The role also involves guiding clients through account opening, managing deposits and withdrawals, and ensuring adherence to KYC, AML, and due diligence controls. The Officer will balance company policies with customer satisfaction, maintain accurate customer records, and support client-facing departments. Meeting monthly targets and delivering top-quality service are essential to the role.

Responsibilities:

  • Respond to customer queries and provide support in a timely and accurate way, via phone, email, or live chat (in
    English and Arabic
    ).
  • Provide assistance to customers by identifying problems, researching answers, and guiding the customers through corrective steps
  • Assist Customer Support team where applicable
  • Handle and resolve customer complaints
  • Provides information to customers regarding the Company's services and products,
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making
  • Handling issues in the best interest of both customer and Company
  • Inform customer about internal regulations and procedures of the Company
  • Educates the customer where applicable
  • Updates Customer records when necessary
  • Offer support to all client facing departments
  • Ensure all duties are done in line with the necessary KYC, AML, and due diligence controls
  • Provide top-quality customer support during the account opening stages as well as throughout the existence of the trading account
  • The Employee shall meet his/her monthly targets as specified by their line manager at the beginning of each month. Such targets are measured at the discretion of the Employer.
  • The Employee shall at all times perform his/her duties with the due skill, professional care and diligence and/or any other duties and responsibilities.

Requirements:

  • Minimum 2 years of proven experience in a similar role within the Forex industry.
  • Fluency in
    English and Arabic
    (both written and verbal).
  • Strong written & verbal communication skills.
  • Attention to detail with strong analytical and monitoring skills.
  • Proficiency in Microsoft Office Word and Excel.
  • Ability to work to deadlines in a high-pressure environment.
  • Highly motivated and results-driven.
  • Strong interpersonal skills, positive mindset, and cooperative spirit.
  • Flexibility to work on a rotation shift schedule.

What We Offer:

  • Comprehensive Medical Insurance
    (including
    Dental & Optical
    coverage)
  • Provident Fund
    to support your long-term financial security
  • Monthly Wolt Allowance
    for meals and treats on us
  • Birthday Benefit
    your special day deserves to be celebrated
  • Exclusive Discount Scheme
    with our trusted partners
  • Team Bonding Allowance
    to encourage collaboration and team spirit
  • Flexible Working Hours
    to help you balance your work and life

  • Customer Support Agent

    3 days ago

    Limassol Municipality, Limassol, Cyprus paytech Full time €25,000 - €40,000 per year

    paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in theindustry. We're currently seeking a dedicated Customer Support Agent to join our team inLimassol, Cyprus. This is an exciting opportunity to be the frontline of our customerinteractions and provide exceptional support to our clients.As a Level 1 Tech Support Agent,...

  • Customer Support Officer

    2 weeks ago

    Limassol, Limassol, Cyprus IronFX Full time €20,000 - €25,000 per year

    IronFXis a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivatedCustomer Support Officerto join our growing and dynamic and growing customer support teamJob Description:Provide support to customers via live chat, email and/or telephoneResolve client queries...

  • French Customer Support

    1 day ago

    Limassol, Limassol, Cyprus Talentera Full time €35,000 - €45,000 per year

    About the Company:Talentera, on behalf of a leading client in the Forex industry, is looking an experiencedCustomer Support - French Speakerto join their team in a remote role.Job Role: Customer Support - French Speaker | RemotelyAbout the Role:We are looking a fluent French speaker to join our Customer Support and Back Office team in a regulated Forex...

  • Customer Support Specialist

    1 day ago

    Limassol Municipality, Limassol, Cyprus BridgerPay Full time €35,000 - €45,000 per year

    BridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue,  without writing a single line of code. Operating across 4 continents and supporting 30+...

  • Customer Support Specialist

    1 day ago

    Limassol Municipality, Limassol, Cyprus Antelope Full time €30,000 - €60,000 per year

    Antelope's suite of products streamlines all the operations and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope's CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.We are looking for a talented and ambitious...

  • Customer Support Agent

    2 weeks ago

    Limassol, Limassol, Cyprus TOPTALENT Full time €14,000 - €17,000 per year

    Position: Customer Support Agent (Farsi) Location: Limassol office or hybrid if out of Limassol, Cyprus Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Excellent Farsi language, both oral and written. Fluent in English.Effectively managing the company chats, E-mails and callsIdentifying and assessing customers needs to...

  • Customer Support Representative

    7 days ago

    Limassol Municipality, Limassol, Cyprus CRAE GROUP Full time €20,000 - €25,000 per year

    CRAE GROUP stands as one of the rapidly expanding B2B service providers, centrally located in Cyprus. Since our inception in 2018, we've been dedicated to crafting, managing, and deploying innovative IT and customer-centric solutions for businesses spanning various industries worldwide.Driven by relentless energy and a pursuit of excellence, we're on a...

  • Customer Support Trainer

    5 days ago

    Limassol, Limassol, Cyprus CoreStar Full time €25,000 - €60,000 per year

    CoreStar is a dynamic technology company supporting partners in the fintech and iGaming industries with scalable, high-performance solutions.Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project.At CoreStar, you'll have the opportunity to grow your skills, tackle exciting challenges, and...

  • Customer Support Representative

    5 days ago

    Limassol, Limassol, Cyprus SkillOnNet Full time €25,000 - €35,000 per year

    Company DescriptionWe are SkillOnNet. We are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term...

  • Customer Support Agent

    2 weeks ago

    Limassol, Limassol, Cyprus Mercuryo Full time €120,000 - €150,000 per year

    Hi We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services — and we're making that happen by building a robust platform that simplifies dealing with crypto and...