Application Support Engineer, Hybrid, Limassol

Application Support Engineer | Hybrid (4 weekdays + 1 weekend day) | Limassol

Are you ready to play a vital role in a high performing fintech team that supports global financial markets 24/7?
Here's your chance to join a fast growing company with global reach known for delivering multi asset trading and routing technology to hundreds of banks, brokerages and hedge funds worldwide. Their platform handles massive scale, is certified to ISO27001, and serves clients in FX, crypto and digital assets.

Because trading never sleeps and neither does the technology behind it. You'll be on the front line of operational excellence: supporting client implementations, diagnosing live issues, executing upgrades, and ensuring our systems keep performing when it counts. This is not a standard 9-5 desk job its where mission critical infrastructure meets real time market demands.

• You'll work five days per week: four weekdays for example Monday- Thursday) plus one weekend day (either Saturday or Sunday, 9am- 5pm) on a rotating schedule.
• Your weekday off is prescheduled, so you know exactly when you'll have that day each week.
• To start with, there's an 8 week training period, during which you'll work Monday to Friday only, helping you ramp up without weekend shifts.
• On top of this: two months each year you'll have no weekend shift at all giving you full weeks off on the weekend to balance your personal life.

In this position you will:

• Provide first line application support to clients (via email, phone, live chat) under defined SLAs
• Act as technical first responder: triage issues across infrastructure layers (network, OS, application)
• Analyse logs, FIX messages and other data sources to identify root causes of trading or quoting issues
• Lead or participate in upgrades and migrations of our core application software; perform system checkouts post deployment
• Configure client setups: liquidity provider details, routing logic, trading platform connectivity, prime broker give ups
• Develop subject matter expertise in digital assets and act as an ambassador of that knowledge within the team.

• 2-5 years experience supporting clients (preferably in financial services or fintech)

• Excellent verbal and written communication and a sharp eye for detail

• Familiarity with Microsoft Windows OS at power user level

• Experience with trade execution flows, market data distribution lifecycles, or

• similar

• Understanding of the FIX protocol

• Basic knowledge of TCP/IP, networking concepts and SQL (e.g., PostgreSQL, MySQL)

• Bonus: experience with MetaTrader4/5

• Ability to handle multiple client communication streams and make high quality decisions under pressure

• A desire to learn new tools and embrace evolving challenges.

• Competitive bonus plan

• Private health insurance & provident fund

• Hybrid work model (some days from home, some days in the Limassol office)

• Daily lunch provided onsite

• Monthly wellness programme subscription

• Two full months per year without any weekend shifts

• A workplace culture built for technologists: collaborative, high calibre, with global exposure

Act fast we need to move before year end.
Interviews are being scheduled now and the goal is to fill this role by the end of the month. If you're based in Cyprus and ready for a career step into a high growth fintech environment, apply today at the link

Please forward this to anyone who fits and is ready for the next move.

• Annual Salary 42k {lus performance related discretionary bonus 
• Plus bonus for individual and department 
• Provident fund 5% from company and individual 1-10%
• Private health insurance & provident fund
• Hybrid work model (some days from home, some days in the Limassol office)
• Daily lunch provided onsite
• Monthly wellness programme subscription
• Two full months per year without any weekend shifts
• A workplace culture built for technologists: collaborative, high calibre, with global exposure