Junior IT Support Development Officer

We're driven by innovation, passion, and excellence – join us as an
IT Support Development Officer
and help shape the future of our technology ecosystem.

IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a commitment to cutting-edge technology, top-tier service, and innovation, we empower traders worldwide with world-class platforms and resources.

We are looking for an
IT Support Development Officer
to join our Technology team. The ideal candidate will play a key role in supporting, maintaining, and enhancing our internal systems and applications.

This is an exciting opportunity for someone passionate about IT systems, software development support, and backend operations within a dynamic, global fintech environment.

We accept junior candidates with a support development background or a pure development background

What You'll Do:

• Research and identify solutions to software issues
• Diagnose and troubleshoot different bugs raised by the internal company's staff
• Talk with personnel through a series of actions, either via phone, email, or chat, until the issue has been solved
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to our internal customers
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Follow up with internal clients to ensure on going tickets are up to date
• Document technical knowledge in the form of notes and manuals
• Proactively identify and address potential production issues.
• Collaborate with development and operations teams to ensure readiness for upcoming releases.
• Administer the company's ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket system
• Monitor our systems by using monitoring tools

What We're Looking For:

• University degree in Computer Science or a related field
• Basic experience with MS SQL for data querying and troubleshooting
• Familiarity with MongoDB or other NoSQL databases
• Understanding of APIs, web services, and microservices architecture
• Some experience using Postman for API testing
• Exposure to enterprise or web-based applications support
• Familiarity with ITSM/Ticketing Systems (e.g., JIRA)
• Basic experience working with and reading logs (e.g., ElasticSearch)
• Exposure to RabbitMQ or other message brokers is a plus
• Any knowledge of SQL or programming will be considered an advantage
• Previous internship or experience in a support-related role is a plus
• Ability to diagnose and resolve technical issues with guidance
• Strong analytical and problem-solving mindset
• Good verbal and written communication skills
• Ability to handle multiple tasks under pressure
• Customer-focused approach with a strong sense of ownership
• Business fluency in English

Why join IronFX?

At IronFX, we don't just offer jobs—we build careers. Here's what makes working with us stand out:

• Competitive Salary – matched to your skills and experience.
• Delicious Homemade Lunch – served daily at our Limassol premises, free of charge.
• On-Site Cafeteria – fresh snacks and drinks always within reach.
• Flexibility – enjoy a hybrid working model after probation.
• Work-Life Balance – leave early once a week after probation
• Medical Coverage – join our comprehensive company scheme.
• Pension Plan – secure your future with our participation program.
• Exclusive Discounts – access group discount schemes.
• Free Parking – no hassle, no extra cost.
• Team Spirit – fun team-building and corporate events.
• Growth & Development – a unique, friendly culture with real opportunities to progress.

Working hours:
Monday-Friday from 08:00-17:00, 08:30-17:30 or 09:00-18:00

For one week each month, the ideal candidate will be required to work on an on-call basis.

Join a dynamic, fast-paced, and international team driving the future of online trading