IT Support Officer

2 weeks ago

Limassol, Limassol, Cyprus Heilsa Recruitment Ltd Full time

Contract:
Full-time, Permanent

Work-mode:
On-site

Location:
Limassol, Cyprus

Salary:
Up to €3,000 gross per month

Working Hours:
Monday to Friday from 9am to 5pm

Our client is a privately owned family office based in Limassol, managing a diverse portfolio of business, investment, and personal interests. The organisation operates in a fast-paced, confidential environment and values professionalism, integrity, and technical excellence. With a growing internal IT function, the team is seeking a dedicated and proactive IT Support Specialist to contribute to the smooth operation of its technology ecosystem.

We are seeking a detail-oriented and service-driven
IT Support Specialist
to join the IT team. The successful candidate will act as the first point of contact for all day-to-day IT support requests, ensuring effective troubleshooting, system reliability, and smooth end-user operations. This is an excellent opportunity for a junior-to-mid-level IT professional who is eager to grow their technical skills within a supportive and dynamic environment.

Responsibilities

  • Serve as the first-line point of contact for IT queries via helpdesk, email, or in-person
  • Diagnose and resolve hardware, software, and network issues for end-users
  • Provide support for desktops/laptops, printers, phones, and other office hardware
  • Assist with installation, configuration, and updates of IT hardware and software
  • Maintain accurate IT inventory records (devices, licenses, accessories)
  • Perform basic preventive maintenance and diagnostics on IT systems
  • Create and manage user accounts, passwords, email addresses, and permissions
  • Support onboarding and offboarding processes from an IT perspective
  • Assist with routine system and network administration tasks
  • Document IT procedures, troubleshooting steps, and solutions for internal use
  • Support compliance with internal IT policies and data-security standards
  • Contribute to the implementation of IT infrastructure, software deployments, and upgrades
  • Participate in testing, documentation, and rollout of new systems or updates

Requirements

  • Diploma or Bachelor's degree in IT, Computer Science, or related field
  • 1–3 years' experience
    in IT support, helpdesk, or similar role
  • Hands-on experience with
    Windows 10/11
    , Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
  • Understanding of network principles:
    DNS, DHCP, VPN, TCP/IP, VLAN
  • Basic knowledge of IT security principles and firewalls
  • Strong troubleshooting and analytical abilities
  • Excellent written and verbal communication
  • Ability to work under pressure and manage multiple support requests efficiently
  • Proactive, well-organised, and attentive to detail
  • Strong interpersonal skills and a willingness to learn and grow

Benefits

  • Competitive salary
  • Private medical coverage
  • Permanent employment contract
  • Discretionary annual bonus

Clear
career progression opportunities
into roles such as:

  • IT Specialist
  • Systems Administrator
  • Network Support Analyst

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