Technical Analyst
1 week ago
Company Overview
Dosear
is a specialist consultancy based in Larnaca, Cyprus, delivering cutting-edge Customer Experience (CX) platform implementation and support services to leading global organizations. We partner with leading international consultancies and research agencies to design, build, and maintain enterprise CX solutions across EMEA, APAC, and beyond. Dosear has built a strong reputation for delivering high-quality, scalable solutions on platforms like
Medallia
and
Qualtrics
.
We operate as a lean, highly skilled team, offering consistent value to our partners through a collaborative, quality-driven approach.
Role Description
We are seeking a
Technical Analyst
to join our growing team. This is a
full-time position
offering structured training on Medallia and Qualtrics platforms. You will work closely with our experienced consultants and solution architects to support end-to-end CX platform implementations for international clients. This role offers an exceptional opportunity to build a career in the fast-growing field of
Customer Experience
technology while gaining hands-on experience on two of the most widely used enterprise CX platforms globally.
Key Responsibilities
Training and Development
- Participate in an intensive training program to become proficient in Medallia and Qualtrics platform functionalities
- Learn and understand the latest features, updates, and best practices related to Medallia and Qualtrics solutions
- Stay abreast of industry trends in customer experience management
Project Support
- Collaborate with senior team members to implement Medallia and Qualtrics solutions tailored to client requirements
- Assist in configuring surveys, dashboards, and reports within the platforms
- Provide technical support and troubleshooting during the implementation phase
Client Interaction
- Work closely with clients to gather requirements and ensure a clear understanding of their business needs
- Communicate effectively with clients, presenting technical concepts in a clear and concise manner
- Build strong client relationships through responsive and professional interactions
Documentation
- Create and maintain detailed project documentation, including configuration specifications and client communication records
- Develop training materials and documentation for end-users
Continuous Improvement
- Actively contribute to process improvements and share insights to enhance team efficiency
- Seek opportunities for personal and professional development to enhance technical and industry knowledge
Qualifications and Requirements
Education
- Bachelor's degree in Mathematics, Computer Science, Engineering or related field
Skills
- Strong analytical and problem-solving skills
- Basic programming knowledge (JavaScript, HTML, CSS) is a plus
- Excellent communication and interpersonal skills
- Ability to adapt quickly to new technologies and concepts
- English language is essential
Team Player
- Collaborative mindset and willingness to work closely with cross-functional teams
- Eagerness to learn and contribute to the success of implementation projects
Attention to Detail
- Ability to pay meticulous attention to detail in a fast-paced environment
- Strong organizational skills to manage multiple tasks simultaneously
Why Join Dosear
- Competitive salary and opportunities for progression
- Hybrid work model combining office collaboration and remote flexibility
- Hands-on training and certifications on industry-leading CX platforms (Medallia & Qualtrics)
- Exposure to high-profile international clients and projects
- Mentorship from experienced consultants and architects
- Supportive and collaborative team culture
If you are passionate about customer experience management, possess a strong technical aptitude, and enjoy working in a collaborative environment, we invite you to join our team as a
Technical Analyst
. Together, we will help organizations unlock the full potential of the
Medallia and Qualtrics
platforms, and deliver exceptional customer experiences.
