Комьюнити-менеджер

The Community Manager is responsible for building, engaging, and nurturing

relationships with guests, and their family in the Liv&Co Re in Oriklini. This role focuses

on enhancing guest satisfaction, strengthening the hotel's brand presence, and creating

a vibrant sense of community both onsite and across digital platforms. We are looking

for a person that will be responsible for creating great experience for our guests in and

out of the Resort.

Key Responsibilities

Guest Engagement & Experience

• Act as the main point of contact for guest engagement activities and communityrelated initiatives.

• Greet and interact with guests to gather feedback, resolve concerns, and identify

opportunities to enhance their stay.

• Organize guest-focused events (e.g., welcome receptions, cultural activities,

networking meetups, wellness sessions).

• Lead loyalty program engagement and promote hotel services, amenities, and

special offers.

Social Media & Online Presence

• Manage the hotel's social media accounts, including content creation, posting,

and community interaction.

• Respond to reviews and comments on platforms such as Google, TripAdvisor,

, and social networks.

• Create engaging content (photos, videos, stories, reels) showcasing hotel life,

events, guests, and local culture.

Event Coordination

• Plan, schedule, and execute events that build community and enhance the

hotel's atmosphere.

• Coordinate with internal departments (F&B, marketing, operations) to deliver

seamless events.

• Track event performance and guest feedback to improve future activities.

Brand & Reputation Management

• Monitor online reputation and ensure consistent brand messaging.

• Handle guest complaints professionally and collaborate with departments to

implement improvements.

• Produce reports on engagement, guest satisfaction, social media metrics, and

community initiatives.

Skills & Qualifications

• Proven experience in hospitality, marketing, PR, or community management.

• Excellent communication and interpersonal skills.

• Strong social media and digital marketing knowledge.

• Event planning and coordination experience.

• Customer service–oriented, proactive, and creative.

• Ability to work flexible hours, including weekends and evenings for events.

Personality Traits

• Outgoing, friendly, and culturally aware.

• Creative thinker with strong problem-solving skills.

• Passionate about hospitality and creating memorable guest experiences.