Customer Service Representative

2 days ago

Limassol Municipality, Limassol, Cyprus CRAE GROUP Full time €18,000 - €30,000 per year

CRAE GROUP stands as one of the rapidly expanding B2B service providers, centrally located in Cyprus. Since our inception in 2018, we've been dedicated to crafting, managing, and deploying innovative IT and customer-centric solutions for businesses spanning various industries worldwide.

Driven by relentless energy and a pursuit of excellence, we're on a trajectory to emerge as a premier service provider, marked by substantial growth and an unwavering commitment to quality. Our team comprises dynamic individuals who thrive in the intersection of technology and creativity, making our workplace both vibrant and rewarding.

We are hiring a Customer Support Representative to join our team in Limassol.

Job Description & Responsibilities:

  • Communication with customers through live chat and e-mails.
  • Maintain a prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers' issues and queries.
  • Keeping up to date with products terms, offers and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.
  • 3 shift-based role (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 18:00 – 01:00.

Experience and qualifications:

  • Proficiency in both written and verbal English, with excellent language skills.
  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.
  • Previous experience in online customer support will be considered a big plus.

What We Offer:

  • A competitive and attractive remuneration package that values your skills and contributions.
  • The chance to join a dynamic, forward-thinking European company and play a key role in its success.
  • Daily lunch provided.
  • Gym membership allowance.
  • Monthly team events.
  • Performance-based monthly bonuses.

Interested? Apply now by sending your resume to or applying through LinkedIn.

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