Customer Service Representative

2 days ago

Limassol, Limassol, Cyprus Tauro Markets Full time €25,000 - €35,000 per year

About the Company

Tauro Markets is a leading provider, trend-setter and multi-asset investment platform, with a specialist in-house team that is constantly & consistently pushing the boundaries through cutting-edge research, innovation and development.

About the Role

As an important part of our continued success, we are excited to welcome an enthusiastic and proactive Customer Service Representative to our team. In this role, you will provide outstanding customer support, ensure high levels of customer satisfaction, and help create a positive experience for every client. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and building strong, lasting relationships with our customers.

What You Will Be Doing

  • Provide prompt customer support via live chat and email.
  • Resolve client queries and coordinate with customer service and back-office teams.
  • Support Business Development Managers as needed.
  • Process client requests efficiently and on time.
  • Keep client information accurate and up to date in the CRM.
  • Deliver quality support during account opening and throughout the client's relationship with the Company.
  • Promote the Company's services.

What You Bring With You

  • Minimum of 1 year of experience in a customer support role, preferably providing online support via live chat and email in the forex/cfd industry.
  • Business-level fluency in English, both written and spoken; knowledge of additional languages (Italian, French, Spanish, German, etc.) is an advantage.
  • Excellent communication and problem-solving skills, both over the phone and by email.
  • A customer-focused attitude with the ability to handle queries and resolve issues politely and professionally.
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • Proactive approach with the initiative to find solutions to new questions.
  • Ability to work Monday to Friday in monthly shift rotation with flexibility to cover other shifts if needed.

Why Work With Us

  • Competitive salary
  • Working within an international environment with international colleagues
  • Opportunity to shape the growth of a rapidly growing and exciting company
  • If based in Cyprus - 28 days of annual leave

  • Customer Service Representative

    2 weeks ago

    Limassol, Limassol, Cyprus eToro Full time €20,000 - €25,000 per year

    eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors'...

  • Customer Service Representative

    2 weeks ago

    Limassol, Limassol, Cyprus eToro Full time €35,000 - €55,000 per year

    eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors'...

  • Customer Service Representative

    2 days ago

    Limassol, Limassol, Cyprus Sumsub Full time €25,000 - €35,000 per year

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 4000 clients across the...

  • Customer Service Representative

    2 days ago

    Limassol, Limassol, Cyprus Sumsub Full time €25,000 - €35,000 per year

    Sumsub is a leading full-cycle verification platform that enables scalable compliance.From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.Trusted by over 4,000 clients across fintech, crypto,...

  • Customer Service Representative

    2 days ago

    Limassol, Limassol, Cyprus Sumsub Full time €20,000 - €25,000 per year

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 4000 clients across the...

  • Customer Service Representative

    8 hours ago

    Limassol, Limassol, Cyprus Sumsub Full time €25,000 - €35,000 per year

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 4000 clients across the...

  • Customer Service Representative

    2 days ago

    Limassol, Limassol, Cyprus Sumsub Full time €25,000 - €35,000 per year

    Sumsub is a leading full-cycle verification platform that enables scalable compliance.From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.Trusted by over 4,000 clients across fintech, crypto,...

  • Customer Support Representative

    4 days ago

    Limassol, Limassol, Cyprus SkillOnNet Full time €25,000 - €35,000 per year

    Company DescriptionWe are SkillOnNet. We are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term...

  • Customer Support Representative

    6 days ago

    Limassol Municipality, Limassol, Cyprus CRAE GROUP Full time €20,000 - €25,000 per year

    CRAE GROUP stands as one of the rapidly expanding B2B service providers, centrally located in Cyprus. Since our inception in 2018, we've been dedicated to crafting, managing, and deploying innovative IT and customer-centric solutions for businesses spanning various industries worldwide.Driven by relentless energy and a pursuit of excellence, we're on a...

  • Customer Support Representative

    6 days ago

    Limassol, Limassol, Cyprus Mitrade Full time €35,000 - €45,000 per year

    Client Support Representative (Portuguese Speaking)Company Overview:Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.Leveraging our proprietary...