Officer, Security Control Room

10 hours ago

COD Mediterranean Limassol, Cyprus Melco Resorts & Entertainment Full time €35,000 - €45,000 per year
REQ13546 Officer, Security Control Room (Open)

POSITION SUMMARY:

Reporting to the Supervisor, Security Control Room, the Officer, Security Control Room is responsible for monitoring all non-gaming related operational functions of the Security Department and other areas to ensure a safe, secure and comfortable environment within company operations is maintained.

PRIMARY RESPONSIBILITIES:

  • Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and reports security breaches
  • Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information
  • Acknowledges, responds and records all alarms within appropriate time frame
  • Maintains All Security Systems
  • Monitors and coordinates communications during emergencies
  • Maintains and monitors radios and equipment
  • Provides assistance and information to security operations
  • Performs administrative tasks including reports and compilation of data statistics and analysis of metrics
  • Adheres to and exhibits pro-active leadership in accordance with MELCO's Health and Safety policy by assuming reasonable accountability for the health and safety of employees and for the working environment
  • Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company's operations
  • Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered
  • Ensure that workplace hazards and threats are minimized, and the health, safety and security
  • Monitors Retailers and Hotel environments as directed
  • Adheres to all company policies and procedures
  • Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
  • Ensures transparency and utmost confidently of proceedings and incidents reviewed and investigated from Security Control Room team
  • Performs other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

  • Ideas & Information are well communicated
  • Ability to work with others in a team
  • Cultural Awareness and understanding in a working environment

QUALIFICATIONS:

Experience

  • Casino Security Experience
  • Previous CCTV experience or Technical background is an advantage
  • Experience with security access control systems and Photo ID applications
     

Education

  • High School Graduate
     

Skills / Competencies

  • Competent use of Microsoft Suite of products and keyboard skills
  • High level of integrity
  • Ability to demonstrate high level discretion and confidentiality
  • Good organizational skills
  • Capacity to withstand shift work and rotating shifts
  • Greek and English language – both written and verbal
  • Computer Literate
  • Attention to detail

   PERSONAL COMPETENCIES:

  • Results orientated, demonstrates advanced business acumen and accepts accountability
  • Demonstrates advanced communication and interpersonal skills
  • Has a strong work ethic
  • Understands different cultures and diversity
  • Highly organized
  • Confident
  • Friendly
  • Ability to work without supervision
  • Mature
  • Calm

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