Technical Support Engineer, Service Delivery

1 day ago

Nicosia, Nicosia, Cyprus Eurobank Limited Full time €25,000 - €50,000 per year

The team

At Eurobank Limited, we believe in the power of diversity and inclusion. We are committed to creating an environment where every individual's unique background and perspectives are valued. We are an equal opportunity employer and welcome applicants from all walks of life.

The Technology & Digital Division is actively looking to recruit a Technical Support Engineer who will provide technical assistance and troubleshooting for hardware, software, and network-related issues. This role ensures timely resolution of client problems and contributes to maintaining high service standards. The position includes remote and onsite support at client or office locations as required.

Your qualifications and skills are what matter most to us.

Main Responsibilities

  • Deliver first and second-level technical support via phone, email, remote tools, and onsite visits
  • Provide onsite support for hardware installations, network configurations, and urgent troubleshooting at client or office locations
  • Diagnose and resolve technical issues promptly
  • Escalate complex cases to specialized teams and track resolution
  • Document all support activities in the ticketing system
  • Collaborate with internal teams to enhance support processes
  • Stay current with emerging technologies and best practices

Candidate Profile

  • Undergraduate Degree in Computer Science, IT or a related field
  • Postgraduate Degree in Computer Science or another related field will be considered an advantage
  • At least two years of work experience in technical support or IT helpdesk roles
  • Strong knowledge of Windows/Linux OS, networking, and enterprise applications

  • The below would be considered an advantage:

  • Certifications: CompTIA A+, Network+, Microsoft Certified Professional

  • Familiarity with ITIL processes

  • Experience with cloud platforms and remote support tools

  • Excellent problem-solving and communication skills

  • Ability to manage multiple tasks under pressure
  • Analytical mind and problem-solving aptitude
  • Ability to perform well in a fast-paced environment
  • Attentive to detail, methodical, diligent
  • Excellent communication skills, in Greek and English, both written and spoken

Key Benefits

  • Competitive remuneration
  • Provident Fund (current employer's contribution 9%)
  • Medical coverage and life insurance
  • Professional development and growth opportunities
  • Work-life Balance practices

Why us?

At Eurobank Limited we are not just looking to fill positions; we are seeking partners in our mission to make a positive impact.

  • Bring your authentic self to work. Your unique perspective is an asset, not a liability.
  • Gain access to opportunities for professional growth, training and skill enhancement. Your success is our success.
  • Be part of a team dedicated to meaningful contributions and positive change.
  • Be surrounded by supportive colleagues who are passionate about what they do.

If you are excited about this opportunity and have the skills we are looking for, we encourage you to apply. We welcome candidates of all backgrounds, experiences, and abilities.

Information

All applications will be reviewed and assessed and only the shortlisted candidates will be contacted for an interview.

Applicants who have submitted an application to Hellenic Bank in the past and meet the requirements of the above position must fill a new application.

Deadline for submitting applications: 
16th of November 2025

All applications will be handled in strict confidence.

  • For additional information, please contact the HR Business Partners team on the following telephone number or by email at

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