Customer Care Representative

7 days ago

Vasa Kellakiou, Limassol, Cyprus StellarTech Full time €20,000 - €40,000 per year

As an entry-level 
Customer Care Representative
, you'll be the first point of contact for our users. Your role is to resolve questions, troubleshoot issues, and ensure users feel heard and supported. You'll work closely with a Tech Support team to report bugs, suggest improvements, and keep the customer experience smooth.

Responsibilities:

  • Managing web and app user requests in Zendesk;
  • Escalating user issues to the technical team;
  • Tagging user requests to gather analytics;
  • Ensuring response times are within our SLA;
  • Processing PayPal/Stripe disputes;

Requirements:

  • Previous experience in Customer Support;
  • Proficiency in English;
  • Experience with Zendesk is preferred.

Schedule:

  • Work hours: 8 hours a day, 40 working hours a week

  • Work days: on a rotational basis

  • Shifts: We operate 24/7, and shifts can vary

  • Breaks: 1 hour per shift

Start date: asap

Cooperation type: freelance

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