Account Manager

Why Join Supernova

We are a leading consulting, technology and outsourcing services firm serving clients in more than 30 countries. Our unique blend of industry expertise and cutting-edge technology helps our clients accelerate their business performance and achieve remarkable growth.

What sets us apart? Our people. At Supernova, every team member brings their unique talents and passion to create a collaborative environment where innovation thrives. Our technology solutions are transforming the way the world works and lives, but our true strength lies in our people. We are committed to investing in talented, visionary individuals who are driven to make a difference.

Join us at Supernova, where your energy and vision can achieve greatness.

Curious to learn more about what makes Supernova unique? Visit our website to explore our innovative solutions and see how we're transforming businesses here.

We are now recruiting for an Account Manager to join our dynamic team.

We are seeking a
proactive and commercially driven Account Manager
to join our team. In this role, you will be responsible for
managing and developing strong relationships with existing customers
while also
actively identifying and acquiring new leads and business opportunities
. You will serve as the
primary point of contact
for your clients, ensuring high levels of satisfaction, strategic alignment, and consistent delivery of value. This role combines elements of
account management, customer success, and business development
.

1. Strategic Relationship Management

• Client Engagement:
  Act as the main contact for assigned accounts, fostering long-term relationships built on trust and value.
• Business Understanding:
  Gain a deep understanding of the customer's business objectives to align solutions with their needs.
• Stakeholder Communication:
  Maintain continuous communication with client stakeholders and serve as their advocate internally.

2. Customer Success & Support Coordination

• Issue Resolution:
  Coordinate with consulting, technical, and support teams to ensure timely issue resolution and service satisfaction.
• Satisfaction Monitoring:
  Anticipate client needs, track satisfaction levels, and proactively mitigate risks to retention.
• Customer Advocacy:
  Represent the customer voice within the company to influence service enhancements and product improvements.

3. New Business Development & Sales Growth

• Lead Generation:
  Identify and pursue new business leads through research, referrals, networking, and outreach activities.
• Sales Ownership:
  Take ownership of the full sales cycle for new prospects—from initial contact to proposal, negotiation, and closing.
• Pipeline Management:
  Maintain an active sales pipeline and report regularly on progress, forecasts, and market intelligence.

4. Internal Collaboration & Project Alignment

• Cross-Functional Liaison:
  Work closely with sales, marketing, technical, and consulting teams to ensure unified and effective client engagement.
• Briefing & Handover:
  Provide teams with detailed account background and insights to support seamless service execution.
• Customer Insight Sharing:
  Share key customer feedback and market trends with internal stakeholders to inform decision-making.

5. Performance Monitoring & Reporting

• Account Analysis:
  Prepare and present reports on account health, sales opportunities, and customer satisfaction metrics.
• CRM Utilization:
  Maintain up-to-date records in the CRM system regarding all client communications, activities, and pipeline status.
• Continuous Improvement:
  Use data-driven insights to support service improvements and optimize customer engagement strategies.

Education and Experience

• Bachelor's Degree in Business Administration, Information Technology, Marketing, or a related field.
• At least 5 years of experience in Account Management, Sales, or Business Development roles.
• Proven experience in managing client relationships and driving sales within ERP, CRM, HR, Analytics, or similar software environments.
• Proficiency with CRM platforms (e.g., Zoho etc) and Microsoft Office Suite.
• Experience in lead generation, opportunity qualification, and closing B2B sales.

Key Skills

• Strong communication and presentation skills with a persuasive and consultative sales approach.
• Excellent relationship-building skills and a client-first mindset.
• Commercial awareness and ability to identify and convert business opportunities.
• Results-oriented, with a proactive approach to sales growth and customer retention.
• Strategic thinking and ability to align services with client objectives.
• Strong organizational skills, capable of handling multiple priorities and deadlines.
• Collaborative and resourceful team player.

What We Offer

• 13th Salary
• Provident Fund & Medical Fund
• Performance Bonus Scheme
• Hybrid Working Model for a balanced work-life experience
• Half Day Fridays to kickstart your weekend early
• Learning opportunities from top industry experts
• Competitive remuneration package
• A fun, entrepreneurial, and creative environment

Apply now

This is a full-time employment position and offers a competitive remuneration package with opportunities for advancement and development.

All applications will be treated with strict confidentiality.

Please submit your CV and cover letter here and let us explore working together