Head of sales and account manager

2 weeks ago

Vasa Kellakiou, Limassol, Cyprus Uspio Full time €13,200 - €39,600 per year

Responsibilities

  • Define the vision for the KAM function, create a roadmap to achieve it, and ensure execution of the development plan
  • Build and optimize KAM processes
  • Lead the KAM team (hiring, goal setting, defining metrics, and team development)
  • Implement Customer Success processes and ensure their execution
  • Collaborate with product and marketing teams to achieve KAM objectives and plan joint activities
  • Work with product and support teams to address client requests
  • Drive client growth and retention, working on engagement and retention metrics together with the product team
  • Maintain excellent communication with enterprise clients (from marketers to department heads and corporate startups)
  • Apply systemic thinking with a focus on client satisfaction, metrics, and growth
  • Upsell additional services to clients

Requirements

  • 5+ years of experience in Key Account Management, including at least 2 years in a Head/Lead role with people management responsibilities (performance reviews, salary adjustments, development plans aligned with the KAM team and overall project roadmap)
  • 2+ years of experience in B2B SaaS
  • Experience building KAM or Customer Success processes from scratch or significantly optimizing existing ones
  • Deep understanding of various KAM functions and client interaction stages: onboarding, Customer Success
  • Excellent communication skills
  • Strong cross-functional collaboration skills
  • English proficiency at B2 level or higher

Nice To Have

  • Experience managing a remote team
  • Experience in MarTech or AdTech
  • Experience working in a startup or fast-growing product with a high pace of change
  • Knowledge of the affiliate marketing, iGaming, or performance marketing markets

We offer

  • Official employment and support for a work visa
  • Opportunities for professional growth
  • Friendly work environment
  • Flexible start to the workday

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