Arabic Retention Agent

2 weeks ago

Limassol, Cyprus easyMarkets Full time

Overall Purpose of Role:

Join our dynamic team as an Arabic speaking Retention Agent and become a driving force in our mission to exceed client expectations and fuel our Company's success Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for our products and services. With your unparalleled communication prowess, adaptability, and unwavering commitment, you'll play a pivotal role in contributing to the Company’s regional growth and success. If you're ready to make a tangible impact and be a key player in our journey, then this is the opportunity you've been waiting for.

Main Activities and Responsibilities:

  • Cultivate relationship with existing clients
  • Increase the number of deposits
  • Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
  • Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
  • Communicate marketing promotions to clients
  • Meet personal and team targets
  • Promote company’s brand
  • Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
  • Execution of Retention Strategy
  • Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements:

  • Arabic & English, any other language a plus
  • At least 2-3 years’ experience in a FX Retention role
  • Result oriented and self-motivated person
  • Dynamic, innovative and target driven
  • Open-minded and flexible
  • Team player
  • Professional communication skills
  • Strong networking capability
  • Ability to work on own initiative, expand business

Further Info:

  • The role is located in Limassol, Cyprus
  • Working hours are 09:00 – 18:00 Monday to Friday
  • Opportunities for professional development and training
  • Fun and dynamic work environment
  • Strong culture promoting work-life balance and flexibility
  • Discretionary benefits such as quarterly team building activities, weekly lunches, and monthly team outings
  • Some weekend work, depending on the targets
  • Competitive compensation package 
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