Retention Agent

2 weeks ago

Limassol, Limassol, Cyprus The Talent Hunter Full time

Position: Retention Agents
Industry: Capital Markets
Languages: UK-ES
Location: Cyprus (Limassol)

Job Description:

  • Serve as a primary contact for clients in the capital markets sector, focusing on client retention and satisfaction
  • Proactively engage with clients to understand their needs, address concerns, and provide tailored solutions to enhance client retention
  • Utilize in-depth knowledge of capital markets products and services to educate clients and promote retention
  • Collaborate closely with the sales team to identify opportunities for upselling and cross-selling to existing clients
  • Analyze client data and trends to identify opportunities for retention strategies and client engagement initiatives
  • Stay updated on market trends, regulatory changes, and industry developments to better support client retention efforts
  • Maintain accurate records of client interactions and retention activities
  • Working Hours: 11AM - 20:00PM

Requirements:

  • Fluency in English, Spanish and knowledge of additional languages is a plus
  • Prior experience in a client-facing role within the capital markets industry
  • Strong understanding of financial products, market dynamics, and client relationship management
  • Excellent communication and negotiation skills
  • Ability to work effectively in a fast-paced and competitive environment
  • Proficiency in CRM tools and systems

Important note:
It's important to note that the position is only available for residents of Cyprus with a valid visa or for candidates who can relocate to Cyprus without needing a visa. (No relocation package)

Base Salary: $2k - $2,5k (Depending on experience)

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