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Trade Query Analyst

1 month ago

Limassol, Cyprus FP Markets Full time

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Trade Query Analyst in our Cyprus office - a certified Great Place to Work®.

This role is essential for maintaining client satisfaction, resolving trade-related issues, and upholding the integrity of trading operations. Your expertise in Forex and your ability to handle high-pressure situations will contribute significantly to the company's success and client trust.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Responsibilities:

  • Handle and resolve trade-related inquiries and issues from clients and partners efficiently
  • Investigate discrepancies in trades, ensuring accurate resolutions and maintaining trading integrity
  • Communicate effectively with clients to address and resolve their concerns, providing clear and reasonable solutions in line with company guidelines
  • Collaborate closely with the dealing team and client-facing teams to resolve trade-related issues promptly
  • Ensure accurate and efficient trade execution, maintaining high standards of service
  • Utilize advanced knowledge of MT4, MT5, cTrader client terminals, and manager tools to support trading operations

Candidate profile:

  • Deep understanding of the Forex market
  • 2+ years of experience in risk or dealing related positions with success record in trade support or similar roles
  • Excellent verbal and written communication skills
  • Exceptional attention to detail to ensure accuracy in trade execution and issue resolution
  • Ability to work effectively under pressure, maintaining composure and efficiency during high-stress situations
  • Proficiency in using MT4, MT5, cTrader client terminals, and manager tools
  • Strong Excel skills are required
  • Willingness to work on shifts to provide continuous support

Preferred Qualifications:

  • Experience with ARMS and Tapaas systems
  • Understanding of Copy Trading and PAMM trading

Our offer:

  • Welcoming, young and multicultural team with approachable leadership
  • Continuous personal development, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
  • Free Gym membership and access to multiple sports and wellness facilities
  • Company-provided parking
  • Medical insurance after the probation period

 

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