Customer Support Officer

1 month ago


Limassol, Cyprus SevenCs GmbH Full time

Your tasks

  • Provide excellent customer support via email/ telephone to clients who may be onshore or offshore. Address inquiries, troubleshoot issues, and ensure customer satisfaction.
  • Register and manage cases effectively within prescribed KPIs in CRM tool Salesforce
  • Support customers with chart loading issues
  • Provide assistance to existing customers with Chart Sales & quotations
  • Manage software registration/ activation
  • Update and manage the FAQ/ Knowledge base and monitor PAYS position reporting
  • Work closely with other departments, including sales, technical support, and product development, to ensure a seamless customer experience.
  • Actively participate in 24/7 support shifts over phone/ email

What we need from you

  • University degree or equivalent diploma in Marine IT/electronics/similar fields
  • Interest in shipping and navigation
  • Desire to learn on the job and participate in trainings
  • Problem-solving abilities and a customer-focused mindset.
  • Ability to work independently and as part of a team.
  • Should be able to manage customers with an empathetic demeanor and handle confidential data
  • Good communication skills via phone / email
  • Good IT-knowledge and preferably experience with a CRM system
  • Good in English both spoken and writing is a must
  • Experience in marine industry an advantage
  • Nautical Watch-keeping Certificate / Customer Service Experience / Technical Service is an advantage

What is in it for you

  • Attractive salary package
  • 21 vacation days
  • Private health insurance
  • Provident fund contribution

Not what you are looking for? Try these related job searches Customer Support Officer jobs Customer Support Officer jobs in Limassol SevenCs GmbH jobs in Limassol Forex jobs in Limassol Customer Service jobs in Cyprus
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