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Customer Support Specialist

3 months ago

Limassol, Cyprus paytech SaaS Full time

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our clients.

Responsibilities:

Provide Exceptional Customer Support: Serve as the first point of contact for customer inquiries and provide timely and effective responses through various channels (email, chat, phone). Ensure a high level of customer satisfaction.

Troubleshoot and Resolve Issues: Assist customers in resolving product-related issues, escalating complex problems to the appropriate teams when necessary.

Maintain Product Knowledge: Stay up-to-date with our products and services to provide accurate information to customers. Act as a subject matter expert on our offerings.

Prepare User Manuals: Create and maintain user manuals and guides to facilitate customer onboarding and product usage. Ensure all materials are accurate, clear, and user-friendly.

Document and Track Interactions: Record customer interactions and transactions in our CRM system for reference and reporting purposes.

Collaborate with Cross-Functional Teams: Work closely with development, sales, and other teams to ensure seamless communication and resolution of customer issues.

Contribute to Process Improvement: Provide feedback on customer pain points and suggest process improvements to enhance the overall customer experience.

Job Requirements:

Excellent Communication Skills: Strong verbal and written communication skills in English. Proficiency in additional languages is a significant plus.

Customer-Centric Attitude: A genuine passion for helping customers and a commitment to delivering exceptional support.

Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions.

Tech-Savvy: Comfortable using various software applications and tools. Familiarity with CRM systems is a plus.

Team Player: Ability to work collaboratively in a fast-paced, dynamic environment.

Previous Customer Support Experience: Prior experience in a customer-facing role in Fintech 6+ months experience.

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