Customer Support Specialist
1 week ago
FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Support Specialist - Polish Speaking.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: Head of Customer Experience
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company's website and trading platforms
- Communicating with clients regarding the company's products and services via telephone, email and live chat
- Processing of new leads and attempting welcome calls
- Assisting other departments
Candidate Profile:
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX will be considered advantageous
- A team player with excellent communication skills
- Fluent Polish & English is essential
- Ability to work Monday to Friday 9am to 6pm and 12:30pm - 9:30pm
Our offer:
- High level of autonomy and trust, support of ideas and opportunity to influence directly company results
- High-impact contribution to dynamic business at a growth phase
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Continuous personal development and support of external capability-building opportunities
- Welcoming, dynamic and multi-cultural team
- Vibrant company life: from team activities to global celebrations
- New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
- Free Gym membership and access to multiple sports and wellness facilities
- Company-provided parking
- Medical insurance after the probation period
Journey to FP Markets:
- Initial interview with People Function (45 min - 1 hour) to assess match to our culture and company
- Final interview with the future manager (45 min - 1 hour) to assess match to the job and the team
Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment
Not what you are looking for? Try these related job searchesCustomer Support Polish Speaking jobs in Limassol
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