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Junior Complaints Resolution Officer

3 months ago

Limassol, Cyprus IronFX Full time

Noteris Services Limited on behalf of IronFX is looking to hire a Complaints Resolution Officer to join our growing team.

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010.

Job Description:

  • Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company
  • Handling, investigating and resolving customers' complaints within given time frames, in liaison with the relevant internal teams
  • Obtaining necessary information/updates from other departments regarding the resolution of the complaints
  • Acting as point of contact for complaints and escalating issues internally as appropriate
  • Presenting detailed summaries of complaints to the Head of the Department
  • Negotiating suitable resolutions to customers’ complaints if needed
  • Providing complaints-related reports upon request
  • Communicating with customers via email, phone call, and letters to follow up regarding their supporting documents, dispute outcome and status

Person Specification:

  • Bachelor’s degree in a related field
  • 1–2 years previous experience in a similar role (Customer Support or Complaints) is preferred
  • Previous experience within the FX/ Financial services sector is a must
  • Ability to work under pressure in a fast-paced environment
  • Problem solving skills, flexibility, and adaptability
  • Excellent communications skills, both verbal and written
  • Strong analytical skills
  • Proficient use of Microsoft Office
  • Fluency in English, both verbal and written
  • Fluency in any other language will be considered as an advantage

Remuneration & Benefits:

  • Competitive Salary based on candidate's experience
  • Participation in the Company's Medical Scheme
  • Participation in the Company's Pension Plan
  • Awesome homemade lunch at Limassol premises
  • Internal Cafeteria with fresh snacks and drinks
  • Participation in the Company's Group Discount Scheme
  • Free Parking (Limassol/Nicosia office)
  • Unique & friendly working environment with many opportunities for career growth and personal development
  • Other benefits for the employees who successfully pass probation period

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