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Junior Complaints Officer

2 months ago

Limassol, Limassol, Cyprus AD Compliance Services Full time

If you've been searching for an opportunity that will put you on the fast track to career success, you've just found it. A.D. Compliance Services currently has an exciting, full-time career opportunity for a Junior Complaints Officer at our headquarters in Limassol.

As a Junior Complaints Officer, you will manage complaints in line with regulatory guidelines and the company's policy. Your responsibilities include handling, investigating, and resolving customer complaints within set timeframes, as well as obtaining necessary information from other departments. You will present detailed summaries of complaints to the Head of the Department and Management, negotiate suitable resolutions with customers, ensure written official replies are provided, and generate complaints-related reports as requested.

Main Duties and Responsibilities:

  • Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company.
  • Responsible for handling, investigating, and resolving customers' complaints within given timeframes.
  • Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
  • Presenting detailed summaries of complaints to the Head of the Department as well as to the Management.
  • Negotiating suitable resolutions to complaints with customers.
  • Ensuring that a written official reply is provided to the complainant on the company's decisions and findings.
  • Providing complaints-related reports as requested.

Candidate Profile:

  • Previous experience in handling Complaints in the Financial Industry will be considered as an advantage.
  • University or College Degree in Law or previously working as a Legal Secretary.
  • Fluency in English Language.
  • Good knowledge of any other language will be considered as an advantage.
  • Excellent judgment and detailed oriented.
  • Ability to deliver solutions quickly, efficiently, and with accuracy.
  • Good communication and interpersonal skills.
  • Ability to work well under pressure.

What we offer:

  • Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you're well rewarded for your hard work.
  • Growth Opportunities: We're committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
  • Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
  • Healthcare Coverage: After just 3 months, you'll have fully covered medical insurance.
  • Wellness Support: Make use of paid sick leave and exam leave when needed.
  • Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
  • Celebrating You: Receive a special bonus on your birthday
  • Referral Rewards: Recommend a successful candidate, and you'll earn a referral bonus.
  • Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
  • Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
  • Lunch Treat: Enjoy a complimentary lunch once a week.
  • Short Fridays: Wrap up early with a 6-hour shift and a half-hour break.
  • Exclusive Discounts: Access special discounts with selected companies.
  • Support for Working Moms: Our adjusted schedule accommodates working mothers.

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