Technical Support Engineer

1 month ago

Limassol, Cyprus SquaredFinancial Full time

The perfect candidate will configure and troubleshoot our product to address customers' technical issues. Acting as a liaison between customers and internal teams, you'll provide support. Your adeptness in complex networking environments is crucial for the role.

Responsibilities

  • Manage and maintain trading platforms (MT4 / MT5)
  • Manage and maintain aggregation engines (XCore / FXCubic / Centroid / OneZero)
  • Manage and maintain 3rd party solutions (CRM / MAM / PSP)
  • Provide 2nd level of technical support (internal / external)
  • Manage and execute technical onboarding of clients (Professional and API)
  • Work closely with the IT department to manage and maintain the Trading Platform Infrastructure
  • Work closely with the Dealing department to deliver trading solutions based on business requirements
  • Work closely with the Backoffice department to manage and maintain CRM and Payment Solutions
  • Document internal facing digital content on trading ecosystem supporting the Companies products and offerings as well as internal training material where necessary

Qualifications

  • 2 years’ experience within the FX and/or FinTech industries
  • Proven working knowledge of MT4 and MT5 trading platform
  • Proven working knowledge of at least one of the following aggregation engines: PrimeXM / FXCubic / Centroid / OneZero
  • Proven working knowledge of FIX API and FIX protocol
  • Above average computer knowledge and technical skills
  • Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
  • Skilled in multi-tasking and strong attention to details
  • Use of multiple systems/applications at once
  • Analytical and troubleshooting skills

What We Offer:

  • Competitive remuneration package based on qualifications and experience
  • Flexible working environment
  • Flexible working hours
  • Development opportunities in a fast-growing environment
  • Wolt Voucher (weekly)
  • On-going team building & corporate events
  • Referral Bonus
  • Participation in the Company's Medical Scheme & Pension Plan
  • Participation in the Company's Group Discount Scheme
  • Continuous personal development and international training opportunities
Not what you are looking for? Try these related job searches
Technical Support Engineer jobs in Limassol
SquaredFinancial vacancies in Limassol
Customer Service jobs in Limassol
Fintech jobs in Limassol

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