Retention Specialist with Dutch Language Skills
1 week ago
At TOPTALENT, we are seeking a highly skilled Retention Agent with Dutch language proficiency to join our team. As a key member of our customer retention team, you will be responsible for building and maintaining strong relationships with clients, providing exceptional service and support, and developing effective retention strategies to reduce churn and improve customer loyalty.
Key Responsibilities:- Develop and implement tailored retention strategies to meet client needs and goals
- Regularly monitor client accounts to identify potential risks, opportunities, and areas for improvement
- Identify opportunities for upselling and cross-selling additional services or products that align with client needs and goals
- Provide timely and effective solutions to client issues, ensuring client satisfaction and loyalty
- Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
- Native or fluent in Dutch, with good command of English
- Proven experience in a similar role within the FX/Forex industry or financial services
- Strong understanding of financial markets, Forex trading, and related products
- Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
- A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
- Attractive salary package with performance-based bonuses
- Opportunities for continuous professional growth and career advancement within the company
- A dynamic and multicultural working environment in a leading Forex company
- Regular team-building events, social activities, and company outings
- Private medical insurance
- Company's discount card
To apply for this position, please visit our career page: https://www.careers-
Salary: €2,500 - €2,500 + Commissions
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Limassol, Limassol, Cyprus TOPTALENT Full timeJob Summary:We are seeking a highly skilled Retention Specialist with Dutch language expertise to join our team at TOPTALENT. As a key member of our customer retention team, you will be responsible for building and maintaining strong relationships with clients, developing effective retention strategies, and providing exceptional service and support.Key...
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Limassol, Limassol, Cyprus TOPTALENT Full timeJob Title: Retention Agent with DutchJoin TOPTALENT as a Retention Agent with Dutch and take on a challenging role that requires strong communication skills, a customer-centric approach, and a deep understanding of financial markets.About the Role:We are seeking a highly motivated and experienced Retention Agent with Dutch to join our dynamic international...
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