Customer Retention Specialist with Dutch Language Skills
4 weeks ago
At TOPTALENT, we are seeking a highly skilled Customer Retention Specialist with native-level Dutch language proficiency to join our dynamic team. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with clients, providing exceptional service and support, and developing effective retention strategies to reduce churn and improve customer loyalty.
Key Responsibilities:
- Develop and implement customer retention strategies to reduce churn and improve customer loyalty
- Build and maintain strong relationships with clients through exceptional service and support
- Monitor client accounts to identify potential risks, opportunities, and areas for improvement
- Identify opportunities for upselling and cross-selling additional services or products that align with client needs and goals
- Keep clients informed about market trends, news, and economic developments relevant to their trading activities
- Act as the primary point of contact for client issues, providing timely and effective solutions to ensure client satisfaction
- Prepare and present regular reports on customer retention activities, outcomes, and key performance metrics to management
Requirements:
- Native-level Dutch language proficiency, both verbal and written
- Good command of English
- Proven experience in a similar role within the FX/Forex industry or financial services
- Strong understanding of financial markets, Forex trading, and related products
- Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
- A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
- Ability to analyze data, identify trends, and make informed decisions based on market insights
- Strong problem-solving abilities with a proactive approach to addressing client concerns
- Proficient in using CRM systems, trading platforms, and other relevant software
Benefits:
- Attractive salary package with performance-based bonuses
- Opportunities for continuous professional growth and career advancement within the company
- A dynamic and multicultural working environment in a leading Forex company
- Regular team-building events, social activities, and company outings
- Private medical insurance
- Company's discount card
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
Salary: 2,500 EUR - 2,500 EUR + Commissions
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