Customer Experience Ambassador

1 week ago

Paphos, Pafos, Cyprus Emerald Zebra Full time

Emerald Zebra is a pioneering Fintech company at the forefront of revolutionizing payment practices.

This role centers around overseeing interactions between the company and its clients, guaranteeing client satisfaction by addressing their requirements and elevating their overall engagement with the company's products or services.

Key Responsibilities:
  • Client Relationship Management
  • Customer Support
  • Client Onboarding
  • Problem Solving
  • Product Expertise
  • Client Feedback
  • Performance Analysis
  • Communication
  • Client Training
  • Conflict Resolution
  • Client Advocacy

Comprehensive training will be provided. Prior experience in a call center, forex (fx), or technical support setting can be advantageous.

A customer-focused mindset is essential. Superior communication skills in English, both written and verbal, are imperative.

Benefits:
  • A competitive salary package of 1800 euros gross monthly, plus a yearly KPI bonus paid quarterly totaling 2.5K euros per year.
  • The possibility to work from the Limassol or Paphos office.
  • Extra hours on weekends with additional pay.
  • Access to an on-site gym for fitness needs.
  • A youthful and dynamic work environment.
  • Team-building activities and happy hours.
  • Continuous growth and career development opportunities.

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