Guest Relations Manager

4 weeks ago


Paphos, Pafos, Cyprus Emerald Zebra Full time

At Emerald Zebra, we are seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring our guests have a memorable and enjoyable stay with us.

Key responsibilities include:

  • Providing exceptional customer service and ensuring a warm welcome for all guests
  • Coordinating check-ins and ensuring assigned rooms are prepared prior to arrival
  • Monitoring daily bookings and managing guest services to ensure a seamless experience
  • Addressing guest requests and resolving any issues in a timely and professional manner
  • Collaborating with the front-desk staff to provide exceptional customer service and ensure a high level of guest satisfaction

Requirements:

  • Proven work experience in a similar role, preferably in the hospitality industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Leadership skills and ability to motivate a team
  • Proficiency in English, with knowledge of other languages a plus

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities

Send your CV to us to learn more about this exciting opportunity.



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