
Tech Support Expert
2 weeks ago
Passionate about delivering exceptional customer experiences in a tech-driven environment?
As a Technical Support Consultant, you will have the opportunity to thrive in a multicultural and multilingual setting while enjoying the flexibility of remote work.
Unlock your potential by mastering new skills and achieving challenging goals with our People-First approach.
Key responsibilities include:
- Providing top-notch customer support via various channels
- Troubleshooting technical issues and offering step-by-step guidance to customers
- Collaborating with other departments to resolve customer inquiries
- Escalating complex issues to the appropriate team for resolution
- Documenting customer interactions
- Improving customer support processes and procedures
- Maintaining high product knowledge
- Staying up-to-date with product updates and changes
To succeed in this role, you will need:
- Excellent German and English language skills (both spoken and written)
- At least 1–2 years of experience in customer support in a fast-paced environment
- Strong problem-solving and troubleshooting skills
- Attention to detail
- Familiarity with CRM systems and basic technical support
- A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Fixed schedule: Monday to Friday, 9 AM–6 PM, Cyprus time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in EUR
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
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