Guest Experience Manager

7 days ago

COD Mediterranean Limassol, Cyprus beBeeguestexperience Full time
Job Title: Guest Experience Manager

We are seeking a highly skilled and experienced individual to join our team as a Guest Experience Manager. This is an exciting opportunity for a results-driven professional to take on a challenging role that will allow them to utilize their exceptional leadership and communication skills to deliver outstanding guest experiences.

About the Role:

The Guest Experience Manager will be responsible for providing high-level support to guests, answering questions, resolving issues, and making thoughtful recommendations to enhance their experience. They will also be responsible for developing and providing a vital resource for guests with a deep understanding of all ticket packages, policies, procedures, and possible discounts.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also possess strong problem-solving skills, be self-motivated, and have a passion for delivering exceptional guest service.

Key Responsibilities:

  • Provide exceptional guest service by engaging guests, answering questions, resolving issues, and making thoughtful recommendations.
  • Develop and provide a vital resource for guests with a deep understanding of all ticket packages, policies, procedures, and possible discounts.
  • Coordinate all additional products and activities throughout the venue.
  • Guide guests through the ticketing purchase process on all possible sales channels.
  • Maintain accurate ticket scans for all guests entering the venue.
  • Plan, prepare, and manage the relevant entrances for all events and take crowd control measures accordingly.
  • Ascertain and resolve guest concerns, requests, feedback, and/or complaints in a timely, courteous, and informed manner.
  • Follow proper cash handling procedures and reconcile daily transactions.
  • Prepare reports as needed and communicate with audit and other relevant departments for proper check and control.

Requirements:

  • Bachelor's degree in a related field required.
  • Previous experience in ticket selling, cash handling, and credit card transactions.
  • Previous experience in ticketed tourist attractions preferred but not required.
  • Excellent computer skills with working knowledge of Microsoft Office.
  • Managerial and organizational skills in a fast-paced environment.
  • Ability to perform under pressure and have an attitude for problem solving.
  • Self-motivated, innovative thinker who enjoys working with a diverse team in a highly dynamic environment.
  • Ability to speak and write English. Greek or any other language will be considered as an advantage.
  • Ability to work nights, weekends, public holidays.

Personal Competencies:

  • Displays a high commitment to delivering results.
  • Leadership competence.
  • Communicates effectively.
  • Maintains a positive attitude and a genuine interest in helping others.
  • Maintains a very high standard of personal presentation at all times.
  • Able to interact and develop relationships with co-workers, contribute ideas and viewpoints, and adapt to changing circumstances and expectations.
  • Consistent attendance and punctuality.
  • Displays the highest level of integrity.
  • Self-motivated.

Why Join Our Team?

We offer a dynamic and supportive work environment that fosters growth and development. As a Guest Experience Manager, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional guest service. We value diversity and inclusion, and we strive to create a workplace that is inclusive and welcoming to all employees.

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