Senior Customer Experience Specialist

10 hours ago

Limassol, Limassol, Cyprus beBeeSuccess Full time
Customer Success Officer Job Description">

At our organization, we are seeking a highly skilled Customer Success Officer to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring seamless support and resolving any issues that may arise.

This role is perfect for someone who is passionate about delivering outstanding customer experiences and has a strong desire to contribute to the success of our clients.

">About the Role">

We are looking for a talented individual with excellent communication skills, both written and verbal. You should have a proven track record of providing top-notch customer support, handling complaints professionally, and maintaining accurate records.

">
  • Assist clients worldwide through live support, responding promptly to their queries and concerns.
  • Maintain client records, updating information as necessary to ensure accuracy and efficiency.
  • Provide technical assistance and troubleshooting support to clients, helping them resolve issues in a timely manner.
">Requirements">

To be successful in this role, you should possess:

">
  • A native or fluent level of Italian (C1), with strong proficiency in both written and spoken communication.
  • Excellent communication skills (both oral and written).
  • Able to work efficiently under pressure, managing multiple tasks and deadlines.
  • Knowledge of MetaTrader platforms (considered an advantage).
">Benefits">

We offer a competitive remuneration package, including:

">
  • Excellent salary based on experience, skills, and performance.
  • Dynamic, multilingual, multicultural, and creative team environment.
  • Professional and personal development opportunities in a fast-growing environment.
  • Comprehensive Global Medical Insurance Plan.
  • Guidance and tools to reach your full potential.
  • Company discount card with access to various goods and services.
  • Udemy Business unlimited membership.
  • Corporate events and team building activities.
">Working Conditions">

This role involves working rotational shifts: 09:00-18:00, 10:00-19:00, Monday-Friday. We welcome applications from individuals with previous experience in similar positions, particularly those with knowledge of the Forex industry.

">

Gross salary €1500 + quarterly bonuses.

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