German Speaker Customer Success Officer

14 hours ago

Limassol, Cyprus The lemon Consulting Full time

Position: Customer Success Officer

Location: Cyprus, Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

  • Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high-level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results
  • Assist with other duties as needed from time to time

REQUIREMENTS:

  • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered as an advantage
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00

BENEFITS:

  • 24 working days annual leave
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
  • Udemy Business unlimited membership
  • Company discount card with access to various goods and services
  • Corporate events and team-building activities
  • Professional and personal development opportunities in a fast-growing environment

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