German Speaker Customer Success Officer

4 days ago

Limassol, Cyprus The lemon Consulting Full time

Position: Customer Success Officer

Location: Cyprus, Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

  • Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high-level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results
  • Assist with other duties as needed from time to time

REQUIREMENTS:

  • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered as an advantage
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00

BENEFITS:

  • 24 working days annual leave
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
  • Udemy Business unlimited membership
  • Company discount card with access to various goods and services
  • Corporate events and team-building activities
  • Professional and personal development opportunities in a fast-growing environment

  • Customer Success Officer

    4 days ago

    Limassol, Cyprus TOPTALENT Full time

    Position: Customer Success Officer (German) Location: Cyprus, Limassol Work model: on site Employment type: Full-time Remuneration: Base salary quarterly Bonuses, depending on experience. DUTIES AND RESPONSIBILITIES: Assist clients worldwide through live support and handle customer requests through chats and emails in different languagesAnswer emails,...

  • Customer Success Officer

    1 week ago

    Limassol, Limassol, Cyprus Libertex Europe Full time

    Libertex Europe OverviewPart of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.Over the years, Libertex has received multiple prestigious awards and recognitions, including "Global CFD Broker of the...

  • German Language Customer Support Specialist

    1 day ago

    Limassol, Limassol, Cyprus beBeeCustomer Full time

    Job Title: German Language Customer Support SpecialistAbout the RoleWe are seeking a highly skilled and fluent German language customer support specialist to join our team in Greece. As a key member of our international team, you will be responsible for providing exceptional customer service to our German-speaking clients via phone, email, or chat.Key...

  • German Speaking Customer Support Specialist

    3 days ago

    Limassol, Limassol, Cyprus beBeecustomer Full time

    Customer Success OfficerWe are seeking a highly skilled Customer Success Officer to join our team. As a Customer Success Officer, you will be responsible for ensuring that our clients receive exceptional service and support.Your primary focus will be on assisting clients worldwide through live support, handling customer requests via chats and emails in...

  • Customer Success Officer

    1 week ago

    Limassol, Limassol, Cyprus Libertex Europe Full time

    Libertex Europe Overview Part of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.Over the years, Libertex has received multiple prestigious awards and recognitions, including "Global CFD Broker of the...

  • SMM Specialist Spanish speaker

    6 days ago

    Limassol, Cyprus Triskel Consulting Full time

    Our client is a leading marketing and digital services provider operating within the iGaming industry. As part of their continuous growth they are seeking a SMM Specialist to lead their expansion in the Spanish market. About the Role We are looking for a creative and dynamic SMM Specialist to drive our clients social media presence and engage their audience....

  • Conference Manager

    1 week ago

    Limassol, Limassol, Cyprus Brainforce Full time

    We are hiring on behalf of our client a Conference Manager, who will be working on the biggest expos and conferences in the fintech industry, online trading, and digital assets. This role is responsible for organizing and curating the event agenda, topics and speakers.In this role, you will be responsible for researching and developing exceptional event...

  • RETENTION AGENTS

    6 days ago

    Limassol, Cyprus The Talent Hunter Full time

    Retention Agent- LATAM market (Spanish Speaker) Our Client is a globally recognized forex and CFD broker committed to delivering a world-class trading experience. With a strong client base in Latin America, we are expanding our team to better serve and retain our valued clients in the region. Were looking for a Retention Manager fluent in Spanish who...

  • Merchant Support Officer

    3 days ago

    Limassol, Limassol, Cyprus payabl. Full time

    payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global...

  • Senior Customer Experience Specialist

    1 day ago

    Limassol, Limassol, Cyprus beBeeSuccess Full time

    Customer Success Officer Job Description">At our organization, we are seeking a highly skilled Customer Success Officer to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring seamless support and resolving any issues that may arise.This role is perfect for someone who is passionate about delivering...