Spanish-Speaking Support Agent Limassol

Are you fluent in Spanish and English and ready to grow your career in the financial sector? Our client, a well-established and regulated Forex Company is currently seeking a customer-focused, Spanish-Speaking Support Agent to join their team in Limassol. In this client-facing role, you will serve as the primary point of contact for Spanish-speaking clients, providing professional and timely assistance via phone, email, and live chat. Your communication skills, attention to detail, and ability to resolve issues efficiently will play a key role in enhancing the overall client experience. Information: Salary range - depending on experience: 2,300 to 2,500 gross (x13 instalments)Working hours: 08:00-16:00  (Occasional shifts of 16:00-00:00 may be required) Experience in the forex industry is required Key Responsibilities: Provide top-tier customer support to Spanish-speaking clients regarding forex trading, accounts, and transactions via phone, email, and chat. Address customer inquiries, concerns, and issues promptly and professionally, ensuring a positive experience at all stages of the trading process. Troubleshoot and resolve forex-related issues, including account inquiries, transaction issues, platform navigation, and trade execution. Document customer interactions and maintain accurate records in the CRM system to track issues and resolutions. Collaborate with internal teams, such as technical support and account management, to escalate complex trading or platform issues and ensure swift resolution. Assist customers with information about forex products, platform usage, account management, deposits, withdrawals, and other related services. Follow company policies, industry regulations, and compliance standards to ensure a high level of service and legal adherence. Identify opportunities to enhance customer satisfaction and provide valuable feedback to management for service improvements. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction. Requirements: Fluency in Spanish and English (both written and spoken). Previous experience in customer service, support, or a related field, within the financial or forex services industry. Excellent verbal and written communication skills, with the ability to explain complex forex concepts in simple terms. Strong problem-solving and critical-thinking abilities, especially in the context of financial transactions, forex trading platforms, and account management. Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively in a high-paced environment. Proficiency in using customer support software, CRM systems, and communication tools. Patience, empathy, and a customer-first attitude, especially when dealing with financial and trading-related concerns. Ability to work flexible shifts, including weekends and holidays, if required. Preferred Qualifications: Familiarity with the functionality of forex platforms, trading accounts, and understanding forex market operations. Experience working with financial products, including currency pairs, market orders, and trading strategies. Experience in SaaS or tech support environments, especially those related to financial services or forex platforms. Benefits: 13th salary Monthly allowance towards gym membership or health insurance coverage (after probation period). Additional personal leave of 2 additional hours per month for, totaling an extra 3 days per year. Complimentary breakfast and lunch on designated days every two weeks, daily refreshments and snacks. Career growth opportunities and a supportive environment. Employee discount scheme Apply now via Emerald Zebra, by sending your CV to Margarita Savva: margarita.savva@emeraldzebra.cy