Spanish-Speaking Support Agent Limassol

1 week ago


Limassol, Cyprus Emerald Zebra Full time

Are you fluent in Spanish and English and ready to grow your career in the financial sector?

Our client, a well-established and regulated Forex Company is currently seeking a customer-focused, Spanish-Speaking Support Agent to join their team in Limassol.

In this client-facing role, you will serve as the primary point of contact for Spanish-speaking clients, providing professional and timely assistance via phone, email, and live chat. Your communication skills, attention to detail, and ability to resolve issues efficiently will play a key role in enhancing the overall client experience.

Information:

  • Salary range - depending on experience: 2,300 to 2,500 gross (x13 instalments)
  • Working hours: 08:00-16:00  (Occasional shifts of 16:00-00:00 may be required) 
  • Experience in the forex industry is required

Key Responsibilities:

  • Provide top-tier customer support to Spanish-speaking clients regarding forex trading, accounts, and transactions via phone, email, and chat.
  • Address customer inquiries, concerns, and issues promptly and professionally, ensuring a positive experience at all stages of the trading process.
  • Troubleshoot and resolve forex-related issues, including account inquiries, transaction issues, platform navigation, and trade execution.
  • Document customer interactions and maintain accurate records in the CRM system to track issues and resolutions.
  • Collaborate with internal teams, such as technical support and account management, to escalate complex trading or platform issues and ensure swift resolution.
  • Assist customers with information about forex products, platform usage, account management, deposits, withdrawals, and other related services.
  • Follow company policies, industry regulations, and compliance standards to ensure a high level of service and legal adherence.
  • Identify opportunities to enhance customer satisfaction and provide valuable feedback to management for service improvements.
  • Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

Requirements:

  • Fluency in Spanish and English (both written and spoken).
  • Previous experience in customer service, support, or a related field, within the financial or forex services industry.
  • Excellent verbal and written communication skills, with the ability to explain complex forex concepts in simple terms.
  • Strong problem-solving and critical-thinking abilities, especially in the context of financial transactions, forex trading platforms, and account management.
  • Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively in a high-paced environment.
  • Proficiency in using customer support software, CRM systems, and communication tools.
  • Patience, empathy, and a customer-first attitude, especially when dealing with financial and trading-related concerns.
  • Ability to work flexible shifts, including weekends and holidays, if required.

Preferred Qualifications:

  • Familiarity with the functionality of forex platforms, trading accounts, and understanding forex market operations.
  • Experience working with financial products, including currency pairs, market orders, and trading strategies.
  • Experience in SaaS or tech support environments, especially those related to financial services or forex platforms.

Benefits:

  • 13th salary
  • Monthly allowance towards gym membership or health insurance coverage (after probation period).
  • Additional personal leave of 2 additional hours per month for, totaling an extra 3 days per year.
  • Complimentary breakfast and lunch on designated days every two weeks, daily refreshments and snacks.
  • Career growth opportunities and a supportive environment.
  • Employee discount scheme

Apply now via Emerald Zebra, by sending your CV to Margarita Savva: margarita.savva@emeraldzebra.cy



  • Limassol, Cyprus TOPTALENT Full time

    Spanish-Speaking FX Retention AgentLocation: Limassol, CyprusHighest Base Salary in the Market + Housing Allowance + Competitive Commissions (Hot Leads) Are you ready to close deals and take your income to the next level? Join a powerhouse FX brand in Limassol, Cyprus, where your talent is rewarded with top-tier pay, full relocation support, and serious...


  • Limassol, Cyprus Emerald Zebra Full time

    Emerald Zebra is partnering with a multi-regulated global CFD and forex broker, originally founded in Australia, with a strong international presence. As they continue to expand their operations in Limassol, they are looking to hire a Spanish-speaking Client Support Representative. Internal growth is actively encouraged, offering employees the chance to...


  • Limassol, Cyprus TOPTALENT Full time

    French-Speaking FX Retention AgentLocation: Limassol, CyprusHighest Base Salary in the Market + Housing Allowance + Competitive Commissions (Hot Leads) Are you ready to close deals and take your income to the next level? Join a powerhouse FX brand in Limassol, Cyprus, where your talent is rewarded with top-tier pay, full relocation support, and serious...


  • Limassol, Cyprus TOPTALENT Full time

    Portuguese-Speaking FX Retention AgentLocation: Limassol, CyprusHighest Base Salary in the Market + Housing Allowance + Competitive Commissions (Hot Leads) Are you ready to close deals and take your income to the next level? Join a powerhouse FX brand in Limassol, Cyprus, where your talent is rewarded with top-tier pay, full relocation support, and serious...


  • Limassol, Cyprus TOPTALENT Full time

    German-Speaking FX Retention AgentLocation: Limassol, CyprusHighest Base Salary in the Market + Housing Allowance + Competitive Commissions (Hot Leads) Are you ready to close deals and take your income to the next level? Join a powerhouse FX brand in Limassol, Cyprus, where your talent is rewarded with top-tier pay, full relocation support, and serious...


  • Limassol, Cyprus Emerald Zebra Full time

    Emerald Zebra is working closely with an International FinTech Company and seeking to recruit a Polish-speaking Customer Support Representative to join their team in Limassol, Cyprus. This role offers an exciting opportunity to work in a collaborative environment where client care meets innovation. In this position, you will be the first point of contact...


  • Limassol, Cyprus The Talent Hunter Full time

    Position: Conversion & Retention Agent (French - English Desk)Priority for Conversion Agents Australia 6:00-15:00 French 10:00-19:00 Are you fluent in French and/or English and passionate about customer service? We are seeking experienced Conversion & Retention Agents to join our team in Cyprus. In this role, you will be responsible for communicating with...


  • Limassol, Cyprus The lemon Consulting Full time

    Location: Greece Full-Time | On-site / Hybrid / Remote Options About the Role Are you fluent in German and passionate about helping people? Join our growing international team in Greece as a Customer Service Agent, where youll be the voice of our company for German-speaking customers. Whether you're based in vibrant Athens, by the sea in Thessaloniki, or...


  • Limassol, Cyprus TOPTALENT Full time

    Position: Customer Support Agent (Farsi) Location: Limassol office or hybrid if out of Limassol, Cyprus Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Excellent Farsi language, both oral and written. Fluent in English.Effectively managing the company chats, E-mails and callsIdentifying and assessing customers needs to...

  • RETENTION AGENTS

    1 week ago


    Limassol, Cyprus The Talent Hunter Full time

    Job Description: German Retention Agent Location: CyprusType: Full-TimeExperience Level: Minimum 1 Year in a Similar Position About Us:Join our dynamic team and be part of a vibrant company located on the beautiful island of Cyprus! We're committed to retaining talent and fostering an environment of growth and success. Role Overview:As a German Retention...