Spanish Client Support Representative

7 days ago

Limassol, Cyprus Emerald Zebra Full time

Emerald Zebra is partnering with a multi-regulated global CFD and forex broker, originally founded in Australia, with a strong international presence. As they continue to expand their operations in Limassol, they are looking to hire a Spanish-speaking Client Support Representative. Internal growth is actively encouraged, offering employees the chance to develop professionally and achieve long-term success. This role not only provides a clear career progression path but also an opportunity to join a collaborative and engaging team environment. As a Client Support Representative, you will be the first point of contact for both prospective and existing clients. Your day-to-day responsibilities will include responding to queries and proactively finding solutions to client issues. If you're a problem-solver with a passion for innovation, teamwork, and a growth mindset, we invite you to join them in shaping the future of digital finance ️ Your Responsibilities: Deliver exceptional and personalized service to clients through multiple communication channels, including live chat, telephone, and emailProactively take initiative to resolve client queries with full dedication and efficiency by identifying problems and offering timely solutionsEffectively analyse and understand client needs, identify business opportunities, and provide the best possible user experienceCollaborate closely with various internal departments to ensure comprehensive resolution of client mattersContinuously build and maintain knowledge of financial markets, CFD trading, and platform functionalities to provide accurate guidanceSupport content quality through proofreading and translation services, as needed Working Hours: Weekly rotational Shifts: Monday to Friday 08:00 to 15:00 & 15:00 to 23:00One Saturday per month (with an extra day off on during that week)Occasional work on Public Holidays (paid extra)Fridays - Work form home  Your Profile: Strong eagerness to learn about financial markets, including forex, indices, commodities, and cryptocurrenciesProfessional-level English proficiencyFluency in Spanish (Portuguese is considered an advantage)A genuine interest in customer service and problem-solvingExcellent verbal and written communication skillsDemonstrated commitment to ethical conduct and professional integrityWillingness to invest in long-term career growth and continuous professional developmentA collaborative team player with an adaptable interpersonal approachStrong analytical thinking and problem-solving abilitiesProficiency in MS Office applicationsPrevious experience in customer service or within a financial institution is preferred but not mandatory What You Can Look Forward To: Performance-based bonusPrivate medical insuranceEducation subsidy and fully paid study leaveFitness membership allowanceBirthday leaveWeekly lunch Work from home Fridays Be part of a multi-cultural and supportive teamCareer growth opportunities with a global organization For more information or to apply, send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy

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