Spanish Client Support Representative

1 week ago

Limassol, Cyprus Emerald Zebra Full time

Emerald Zebra is partnering with a multi-regulated global CFD and forex broker, originally founded in Australia, with a strong international presence. As they continue to expand their operations in Limassol, they are looking to hire a Spanish-speaking Client Support Representative.

Internal growth is actively encouraged, offering employees the chance to develop professionally and achieve long-term success. This role not only provides a clear career progression path but also an opportunity to join a collaborative and engaging team environment.

As a Client Support Representative, you will be the first point of contact for both prospective and existing clients. Your day-to-day responsibilities will include responding to queries and proactively finding solutions to client issues.

If you're a problem-solver with a passion for innovation, teamwork, and a growth mindset, we invite you to join them in shaping the future of digital finance ️

Your Responsibilities:

  • Deliver exceptional and personalized service to clients through multiple communication channels, including live chat, telephone, and email
  • Proactively take initiative to resolve client queries with full dedication and efficiency by identifying problems and offering timely solutions
  • Effectively analyse and understand client needs, identify business opportunities, and provide the best possible user experience
  • Collaborate closely with various internal departments to ensure comprehensive resolution of client matters
  • Continuously build and maintain knowledge of financial markets, CFD trading, and platform functionalities to provide accurate guidance
  • Support content quality through proofreading and translation services, as needed

Working Hours:

  • Weekly rotational Shifts: Monday to Friday 08:00 to 15:00 & 15:00 to 23:00
  • One Saturday per month (with an extra day off on during that week)
  • Occasional work on Public Holidays (paid extra)
  • Fridays - Work form home 

Your Profile:

  • Strong eagerness to learn about financial markets, including forex, indices, commodities, and cryptocurrencies
  • Professional-level English proficiency
  • Fluency in Spanish (Portuguese is considered an advantage)
  • A genuine interest in customer service and problem-solving
  • Excellent verbal and written communication skills
  • Demonstrated commitment to ethical conduct and professional integrity
  • Willingness to invest in long-term career growth and continuous professional development
  • A collaborative team player with an adaptable interpersonal approach
  • Strong analytical thinking and problem-solving abilities
  • Proficiency in MS Office applications
  • Previous experience in customer service or within a financial institution is preferred but not mandatory

What You Can Look Forward To:

  • Performance-based bonus
  • Private medical insurance
  • Education subsidy and fully paid study leave
  • Fitness membership allowance
  • Birthday leave
  • Weekly lunch 
  • Work from home Fridays 
  • Be part of a multi-cultural and supportive team
  • Career growth opportunities with a global organization

For more information or to apply, send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy

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