Player Relationship Manager

2 weeks ago

Limassol, Cyprus Emerald Zebra Full time

An established international iGaming solution provider with offices in Cyprus and a strong global presence is looking to hire a Player Relationship Manager to lead its teams in Limassol and Larnaca.

This is a key leadership role focused on player engagement and ensuring compliance with regulatory requirements across multiple jurisdictions, including the UK and Malta.

If you're ready to lead a high-performing team and make an impact in a fast-paced, regulated environment, Emerald Zebra would like to hear from you.

Responsibilities:

  • Lead and manage the Player Relationship team, ensuring outstanding service to players across all communication channels (live chat, email, phone).
  • Ensure strict adherence to Responsible Gaming obligations, tailoring actions to the requirements of the UK, including safer gambling messaging, risk monitoring, and escalation procedures.
  • Oversee VIP player management under non-UK jurisdictions, ensuring high-value players are engaged through tailored communication strategies, while always respecting compliance requirements.
  • Manage and optimise player communication automations, including CRM campaigns, chatbot workflows, and other digital engagement tools.
  • Handle complex and sensitive player cases, including RG escalations, VIP complaints, and cross-departmental issues (payments, compliance).
  • Collaborate closely with Compliance, Payments, and Marketing teams to ensure a unified, player-first approach that aligns with company policies.
  • Analyse team performance and player behaviour data, generating actionable insights and reports for senior management.
  • Identify and implement automation and AI opportunities to improve player journey efficiency.
  • Coach and mentor the team, promoting a culture of responsibility, compliance, and player protection.
  • Oversee scheduling and workforce planning to ensure adequate coverage across all players contact channels.
  • Report to the Head of Operations and provide regular updates on team performance and strategic initiatives.

Requirements:

  • 2+ years experience managing teams in a Player Relationship / VIP / Customer Support function within the iGaming industry.
  • Strong knowledge of Responsible Gaming practices, including jurisdiction-specific requirements (especially UKGC and MGA).
  • Hands-on experience in VIP player management within online casino and/or sports betting.
  • Familiarity with Microsoft tools, CRM systems, automation tools, and chatbot technologies.
  • Strong analytical skills, with the ability to interpret data and present insights clearly.
  • Excellent written and verbal communication skills in native or near-native English.
  • Strong people management skills with a focus on coaching, motivation, and conflict resolution.
  • iGaming experience focused on the UK market and other regulated jurisdictions required.

Benefits:

  • Career development opportunities within a growing international business
  • Health insurance
  • Paid training
  • Company provided lunch & snacks 

Working hours: Monday to Friday, 09:00 - 17:00
Location: Limassol and Larnaca

For more information or to apply for the above role, please send your cv or reach out to marie.pavlou@emeraldzebra.cy

  • Advertising Manager

    2 weeks ago

    Limassol, Cyprus Centro Full time

    Are you an experienced hunter and sales professional with a proven track record in the AdNetwork industry? We are seeking an Advertising Manager who can grow alongside the project and achieve new heights. Youll be part of a stable and friendly team in a people-oriented environment that values trust, collaboration, and mutual support. Requirements for the...

  • Commercial Development Manager, Limassol

    2 weeks ago

    Limassol, Cyprus Emerald Zebra Full time

    Join our client, a leading Payments Solutions Provider, as a Commercial Development Manager at their Limassol, Cyprus office and lead strategic sales initiatives, drive business growth and foster strong client relationships. At Emerald Zebra we are ready to discuss this amazing job opportunity with you, contact us! Your Profile: You are a dynamic and...

  • Business Development Manager

    2 weeks ago

    Limassol, Cyprus r77 Elitetalent Full time

    R77 Elite Talent is proud to be exclusively partnering with a leading player in the payments and fintech space, currently expanding their operations in Cyprus. We're on the lookout for a strategic and commercially driven Business Development Manager to join their team. Our client is open to relocating the right candidate to Cyprus and is looking for someone...

  • Social User Acquisition Manager

    5 days ago

    Limassol, Cyprus Triskel Consulting Full time

    Our client is a fast-growing leader in the digital entertainment industry, driving innovative marketing strategies to fuel mobile game growth. We are looking for a Social User Acquisition Manager to take charge of high-budget UA and retargeting campaigns across multiple mobile games. If youre a data-driven marketer with expertise in Facebook Ads and...

  • Senior Corporate Administrator, Limassol

    2 weeks ago

    Limassol, Cyprus Emerald Zebra Full time

    Emerald Zebra is seeking a Senior Corporate Administrator on behalf of our client, a CySEC licensed ASP (Administrative Service Provider), part of an international group of companies with 30+ years experience in trusts and corporate services. You will be based at their Limassol, Cyprus office. Our client is a long-standing provider of cross-border corporate,...

  • Middle Advertiser Manager

    2 weeks ago

    Limassol, Cyprus Centro Full time

    Were looking for a confident Middle Advertiser Manager with a solid network in direct advertising, skilled in negotiating CPM and flat deals. An ideal candidate should bring creative ideas, solve problems independently, and know your way around Ad-Server platforms. Who are we? We're an international product development company with over 15 years of...

  • Senior Advertiser Manager

    2 weeks ago

    Limassol, Cyprus Centro Full time

    Were looking for a confident Senior Advertiser Manager with a solid network in direct advertising, skilled in negotiating CPM and flat deals. An ideal candidate should bring creative ideas, solve problems independently, and know your way around Ad-Server platforms. Who are we? We're an international product development company with over 15 years of...

  • Senior Advertiser Manager

    2 weeks ago

    Limassol, Cyprus ART2HIRE Full time

    Our client is an international product development company. The team has over 20 years of expertise in web development, commercial design, affiliate, and online marketing. More than 300 creative minds from Cyprus, Canada, Ukraine, and other countries work hard day by day to find the best solutions for their products.  The company is an ambitious...

  • Senior Publishing Manager

    2 weeks ago

    Limassol, Cyprus Centro Full time

    We’re seeking an experienced and proactive Senior Publisher Manager (Team Lead Track Subject to Performance) to join our fast-growing, international team either at our Cyprus office or remotely. In this role, your primary responsibility will be to grow profit by closing CPM and flat deals, attracting new advertisers, and expanding existing partnerships,...

  • Business Development Manager, Cyprus

    5 days ago

    Limassol, Cyprus Emerald Zebra Full time

    Are you an experienced Business Development Manager with strong expertise in Financial Technology and Global Markets? Join our client's team of professionals onsite at their Limassol, Cyprus office and be part of a leading technology team serving the world's financial markets. Join a company that sits at the intersection of finance and technology, driving...