People Operations Officer

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

As People Operations Officer, you will be responsible for driving operational excellence across the full employee lifecycle - from onboarding to offboarding - ensuring every step is smooth, compliant, and well-documented. You will handle all employment documentation, coordinate with local authorities, support visa and work permit processes, and step in across the People team when needed (e.g. employee experience and engagement initiatives). This is a strong, core operational role at the heart of the People function.

Reporting Line: Chief People Officer

Key Responsibilities:

• Coordinate and manage the entire employee lifecycle, including onboarding, contract preparation, internal moves, title changes, promotions, transfers, exits, and offboarding documentation.
• Maintain and update all employee documentation in line with company policies and local legal requirements.
• Draft, organize, and distribute People-related communications, such as memos, templates, internal announcements, and notices.
• Support the continuous update and development of all People templates and processes.
• Prepare, update, and monitor various employment-related agreements, ensuring timely renewals and compliance.
• Manage addendums, probation confirmations, secondments, and other employment contract variations.
• Collaborate with legal when required to ensure full compliance and alignment with internal frameworks.
• Ensure accurate input and maintenance of employee data in the HRIS and other relevant systems.
• Act as a super-user or administrator for internal People platforms.
  Generate, review, and submit accurate reports on workforce data and People metrics.
• Collect, maintain, and analyze People data to support informed decision-making.
• Provide regular reports and workforce insights to support business planning.
  Ensure organizational charts are kept up to date and reflect the latest structure.
• Coordinate visa applications, renewals, and work permit processes for local and international employees.
• Liaise with immigration advisors, consultants, and employees to ensure smooth handling of all visa-related matters.
• Keep track of visa expiry dates and take proactive steps to ensure compliance.
• Communicate with local labor authorities, social insurance, tax departments, and other relevant bodies to support employee-related matters.
• Ensure full compliance with labor law requirements, including registrations, de-registrations, and document submissions.
• Monitor changes in employment law and advise the People team on necessary policy or process updates.
• Support internal and external audits, ensuring employee records and documentation are audit-ready.
• Provide accurate monthly input to Payroll based on employee lifecycle updates (new hires, exits, changes, etc.).
• Ensure payroll-related documentation aligns with internal approvals and employment agreements.
• Step in to support the wider People team on projects such as employee engagement initiatives, events, or experience improvements.
• Help coordinate cross-functional onboarding logistics (equipment, systems access, seating, etc.).
• Identify gaps or inefficiencies in People Operations processes and propose solutions.
• Help build a stronger, more efficient, and employee-friendly People infrastructure.
• Act as a reliable point of contact for employees regarding People-related questions, providing guidance on policies, processes, and documentation.
• Maintain secure, well-organized employee records in accordance with GDPR and internal protocols.

What we're looking for:

• 2+ years of hands-on experience in People Operations, preferably in a fast-paced or regulated company.
• Solid understanding of employment law and proven experience managing documentation, contracts, and compliance.
• Confident handling external communications with authorities and ensuring legal processes are followed.
• Skilled in using HRIS platforms and maintaining accurate, secure employee data.
• Highly organized, process-driven, and obsessed with getting things right the first time.
• Proactive and independent, able to step in and support a wide range of People initiatives without waiting to be asked.
• Clear, direct communicator (both written and verbal) with a bias toward clarity and execution
• Able to handle competing deadlines, shifting priorities, and unexpected requests without losing focus or quality.

The perks of being a   

• Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
• Speak Like a Local: Greek language classes, offered twice a week for all team members.
• Shop and Save: Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

Hiring Process:

Step 1: Initial Interview – A 30-40 min conversation with our Talent Acquisition team to explore your experience and career goals.

Step 2: In-Depth Discussion –A 60-minute deep dive with the Chief People Officer and a senior member of the People team to assess your skills and alignment with the role.

Ready to Join Us?

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy .