Customer Support Officer

6 days ago

Limassol, Limassol, Cyprus IronFX Full time €25,000 - €40,000 per year

We're driven by innovation, passion, and excellence – join us as a Customer Support Officer and help shape the future of our customer support experience.

IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a commitment to cutting-edge technology, top-tier service, and innovation, we empower traders worldwide with world-class platforms and resources.

We are looking for a dedicated
Customer Support Officer
to join our
Customer Support
team. The ideal candidate will play a key role in supporting and assisting our clients with their inquiries and providing excellent service across multiple communication channels, including live chat, and email.

This is an exciting opportunity for someone who is passionate about delivering top-notch customer support and thrives in a fast-paced, dynamic environment within a global fintech company.

We accept junior candidates with a customer support background or even candidates without any experience, to join and support our department

What You'll Do:

  • Provide support to customers via live chat, email and/or telephone
  • Resolve client queries and provide support when required
  • Be the liaison between client's requests, customer service and back office operations
  • Offer support to the Business Development Managers
  • Ensure that all client's requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company's services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

What We're Looking For:

  • Business fluency in English
  • Previous relevant experience
    (6 months-2 years)
    in
    online customer support
    (emails/live chat) or a similar role is
    a must
  • Experience and knowledge of using Microsoft Office/Outlook is
    a must
  • University Degree in Business Administration or a relevant degree
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication and multitasking skills
  • Good time management and priority handling
  • Attention to detail
  • Initiative to find answers to new questions
  • Ability to diagnose and resolve problems

Why join IronFX?

At IronFX, we don't just offer jobs—we build careers. Here's what makes working with us stand out:

  • Competitive Salary – matched to your skills and experience.
  • Delicious Homemade Lunch – served daily at our Limassol premises, free of charge.
  • On-Site Cafeteria – fresh snacks and drinks always within reach.
  • Flexibility – enjoy a hybrid working model after probation.
  • Work-Life Balance – leave early once a week after probation
  • Medical Coverage – join our comprehensive company scheme.
  • Pension Plan – secure your future with our participation program.
  • Exclusive Discounts – access group discount schemes.
  • Free Parking – no hassle, no extra cost.
  • Team Spirit – fun team-building and corporate events.
  • Growth & Development – a unique, friendly culture with real opportunities to progress.

Working Hours:

  • Monday-Friday;
    9-hour shifts including1 hour lunch break (on a weekly rotation);
    between 07:00-22:00 Cyprus time
  • Week1:
    7am-4pm (onsite from Limassol Office)
  • Week2:
    9am-6pm (onsite from Limassol Office)
  • Week3:
    11am-8pm (remote)
  • Week4:
    1pm-10pm (remote)

Join a dynamic, fast-paced, and international team driving the future of online trading

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