Customer Support Specialist

6 days ago

Limassol, Limassol, Cyprus RevNinja Full time €25,000 - €40,000 per year

Location:
Limassol, Cyprus

Employment Type:
Full-Time

Seniority Level:
Entry level

Working Hours:
5 days' shift work on a rotational basis including weekends & public holidays

(Shifts: 8:00am–05:00pm / 10:00am–7:00pm / 2:00pm–11:00pm / 7:00pm–4:00am)

Key Skills Needed

  • Contact Centers
  • Troubleshooting
  • Customer Support
  • Technical Support
  • Customer Experience
  • Customer Service Management
  • Problem Solving

About RevNinja:

At RevNinja, we're on a mission to drive innovation in the iGaming industry by combining smart technology with exceptional talent. We believe in creating a fast-paced, collaborative, and dynamic work environment where every team member plays a vital role in our success.

About the Role:

We're seeking a
Customer Support Officer
who will play a key role in ensuring the success and development of our frontline support team. You will lead by example—managing daily operations, mentoring team members, and ensuring that our customer support function consistently delivers high standards of service.

This is an exciting opportunity for a hands-on leader with a strong customer-first mindset who thrives in a high-performance, fast-paced environment. You'll work closely with other departments to align support practices with business goals and help identify opportunities for operational improvements.

Responsibilities:

  • Handle escalated inquiries and ensure proper resolution and communication
  • Collaborate with internal departments (product, risk, compliance) to resolve complex customer issues
  • Strive to create outstanding client experience through impactful communication
  • Engage with clients' inquiries through phone, email, and live chats
  • Obtain and evaluate all relevant information to handle inquiries effectively
  • Respond promptly and eloquently to customer inquiries, handling and resolving them flawlessly
  • Record details of all inquiries, comments, and complaints in CRM system
  • Coordinate with the retention teams globally and other relevant departments
  • Assist new clients with the account opening process and company's KYC procedures
  • Proactively provide clients with relevant information regarding the website, promotions, products and updates
  • Act as an ambassador for the Company upholding the highest level of service
  • Assist in developing support documentation and procedures to improve team efficiency
  • Identify trends, report issues, and recommend process improvements to management

  • Represent the voice of the customer in internal discussions, sharing insights and feedback from frontline interactions

  • Requirements:

  • 1+ years of customer service experience,
  • Strong background in frontline operations (Live Chat, Email), ideally in iGaming, fintech, or financial services
  • Excellent problem-solving and decision-making skills under pressure
  • Sharp attention to detail, especially with numbers and data
  • Strong communication skills in either English, German, Polish, French, Dutch (written and spoken) to liaise with market counterparts
  • Passionate about customer experience and employee development
  • A confident leader who can inspire, guide, and hold a team accountable
  • Flexible and reliable—able to work rotational shifts, including weekends and public holidays

Why Join RevNinja?

  • Represent a bold, innovative brand at the forefront of iGaming and tech.
  • Work in a culture that values authenticity, creativity, and operational excellence.
  • Opportunities for professional development and growth
  • Competitive compensation and opportunities for growth.
  • 22 days of paid leave designed to support balance, wellbeing, and personal time.
  • Free on‑site parking for a stress‑free commute.
  • Fully stocked kitchen with energy snacks to keep you fueled.

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