IT Field Services Engineer

JOB SUMMARY

We are looking for a skilled IT Field Services Engineer to join our team in Larnaca. This role is for both Larnaca and Pafos airports and will report to Country CFO. The role is vital in ensuring the smooth operation of our IT infrastructure, providing essential support to end-users, and helping to drive technological advancements across our stations. We need someone who is not just solving problems but also helping us evolve and continuously improve the technology we use to deliver excellence.

Why we need you

At Swissport, we depend on cutting-edge technology to ensure every aspect of our operations runs without a hitch. Our IT systems, which support everything from internal communication to the efficient running of our airport services, are critical to our success. Without a reliable IT support system, we could face disruptions that impact our customers, employees, and overall service delivery.

Here's what you'll be doing

You'll be responsible for ensuring that the IT infrastructure at Larnaca and Pafos Station operates smoothly, providing essential on-site support to all users. This is not just a reactive role – you'll be part of proactive initiatives to improve IT systems, resolve complex issues, and support new technology rollouts.

MAIN RESPONSIBILITIES

• End-User Support & Assistance:

Provide direct support to end-users, assisting them with IT issues, troubleshooting problems, and offering guidance on how to use technology effectively. Respond to incoming calls, emails, and requests regarding hardware, software, peripherals, network, and security problems.

• Break and Fix Support:

Perform hands-on troubleshooting and repair for IT equipment (hardware and peripherals), ensuring that all equipment is up and running promptly.

• IT Systems Management:

Oversee the deployment, monitoring, maintenance, development, upgrades, and support of all current IT systems, including operating systems, telecommunications, software applications, and hardware peripherals.

• Network and Application Access:

Provide users with network and application access, ensuring proper configuration and permissions are in place.

• Helpdesk & Assistance:

Provide helpdesk support to both internal and external users, as well as partners, ensuring that issues are resolved efficiently and professionally.

• Asset & Inventory Management:

Maintain detailed inventories of all IT equipment and peripherals, updating them regularly to ensure accuracy.

• Security & Monitoring:

Monitor the security of all technology systems and advise staff of any security breaches, password changes, or updates to security status. Regularly monitor private connections, devices, and peripherals to ensure safe and secure operation.

• Collaboration with Management:

Work closely with management teams at the stations to identify their IT needs, providing recommendations on how technology can drive business improvements.

• Budgeting & Finance Support:

Support local finance administration by assisting in the budgeting process, system checks, data entry, and reconciliations in coordination with the Finance team. Help with invoicing processes and ensure proper tracking of IT expenditures.

QUALIFICATIONS AND COMPETENCIES

• You have a Bachelor's degree in IT, Computer Science, Engineering, or a related field.
• You have 3-5 years of experience providing technical support in a similar IT environment, preferably within a dynamic, multi-cultural organization.
• You are familiar with IT security best practices and can identify and resolve security vulnerabilities.
• You have experience with asset management tools and software deployment strategies.
• You have a deep understanding of IT hardware and software, including troubleshooting and maintaining desktops, laptops, and peripherals.
• You have excellent problem-solving skills and can diagnose and resolve technical issues quickly.
• You communicate clearly and professionally with users at all levels, providing excellent customer service even under pressure.
• Fluency in Greek & English (Speaking & Writing).

It would be nice if

• You have experience working in the aviation industry.
• You have experience working with global ICT service partners in an international setting.

Due to the high volume of applications we receive, we are unfortunately unable to respond personally to every candidate. If you do not hear from us, please understand that we have decided to move forward with another candidate at this time. We truly appreciate your interest in the role and the time you took to apply.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.