IT Support Engineer

About the Role

Fintrix Markets is seeking a skilled
IT Support Engineer
to join our growing technology team. As IT Support Engineer, you'll play a critical role in maintaining our technology infrastructure, supporting our global team, and ensuring seamless operations across our organisation. This position offers the opportunity to work in a fast-paced fintech environment where technology is at the heart of everything we do.

What You'll Do

Technical Support & Troubleshooting

• Diagnose and resolve technical issues with hardware, software, and network systems for internal employees
• Provide timely and effective solutions to maintain business continuity and user productivity

System Administration & Maintenance

• Install, configure, and deploy new hardware and software across the organisation
• Perform regular system maintenance to ensure optimal performance and reliability
• Administer Microsoft 365 environment including Entra ID (SSO), Intune, Exchange, and Defender
• Manage the Intune environment, maintaining collections, packaging applications for deployment, and ensuring patches are current

User Support & Onboarding

• Lead technical onboarding for new staff members, ensuring smooth integration into our systems
• Provide guidance to users on system and software usage, translating complex technical concepts into understandable terms
• Facilitate remote device onboarding for team members based in different countries

Collaboration & Escalation

• Escalate complex technical issues to specialised IT departments or engineering teams
• Act as a liaison between end users and development teams to ensure effective communication and problem resolution
• Coordinate with third-party vendors and suppliers for troubleshooting and procurement of IT equipment (routers, WiFi systems, laptops, etc.)

Security & Compliance

• Collaborate with vendor to monitor and respond to security alerts and potential vulnerabilities on staff's devices

Documentation & Knowledge Management

• Create and maintain comprehensive documentation, including knowledge base articles
• Document solutions and best practices to enable self-service and improve team efficiency

What You Bring

Technical Expertise:

• 3+ years of experience
  with Microsoft 365 administration (Entra ID/Azure AD, Intune, Exchange, Defender)
• Proven experience administering Intune environments, including collection maintenance, application packaging, and patch management
• In-depth knowledge of hardware and software for
  both Windows and macOS
  devices
• Experience with remote device onboarding and support for distributed teams

Vendor Management:

• Demonstrated experience working with third-party vendors and suppliers for troubleshooting and IT equipment procurement

Core Competencies:

• Structured problem-solving skills
  : Analytical approach to identifying root causes and implementing effective solutions
• Excellent communication abilities
  : Can clearly articulate technical information to both technical and non-technical audiences
• High adaptability
  : Comfortable switching between reactive troubleshooting and proactive maintenance tasks throughout the day
• Customer service mindset
  : Patient, empathetic, and committed to delivering excellent internal user experiences

Nice to Have

• Experience in financial services or fintech environments
• Familiarity with trading platforms or financial software systems
• Knowledge of cybersecurity best practices and compliance frameworks
• Experience with IT service management (ITSM) tools, like Jira Service Management, ServiceNow, or Snipe IT
• Scripting skills (PowerShell, Bash, or similar)
• Certifications such as Microsoft 365 Certified, CompTIA A+, or similar

What We Offer

• Opportunity to work in a dynamic fintech environment
• Opportunity for fast career-growth as we're growing very quickly
• Exposure to cutting-edge technology and trading systems
• Remote/hybrid work flexibility
• Professional development opportunities
• Collaborative and supportive team culture