Customer Support Specialist

7 days ago

Limassol, Limassol, Cyprus Rockup Full time €25,000 - €60,000 per year

We are
Rockup
- a startup building a new kind of social networking and messaging mobile app focused on real-time geolocation. Think Telegram meets Tinder, but with a focus on location and communities - a tool for connecting with the people around you when you need it most.

Backed by a profitable sister company, we have the energy and agility of a startup coupled with resources of a mature organization. We are expanding our product team, and are looking for a
Customer Support Specialist
to be the first point of contact for our users. You'll not only resolve their questions with empathy and clarity but also be our eyes and ears, bringing structured feedback from users back to the product team.

This is your chance to join early and influence a product that could scale to millions of users around the world.

What you'll do

  • Respond to user inquiries via in-app chat, email, and, potentially, social media channels.
  • Become deeply knowledgeable about the Rockup product to provide clear and helpful answers.
  • Spot recurring issues and proactively suggest improvements to FAQs and support flows.
  • Summarize user feedback, categorize it, and present structured reports to the product team.
  • Collaborate with product, design, and engineering to ensure the user voice is heard in decision-making.
  • Help build and improve our support knowledge base as the app grows.

Who we're looking for

  • 1–3 years of experience in
    customer support (B2C)
    , community management, or similar user-facing roles.
  • Excellent written and verbal communication skills in English, fluent Greek is a big plus.
  • Empathy, patience, and a problem-solving mindset.
  • Strong organizational skills—you can distill hundreds of conversations into clear insights.
  • Comfortable working in a fast-moving startup environment where processes are still being shaped.

Why join us?

  • Exert direct influence on an early-stage ambitious product.
  • Help shape the engineering culture and technical direction of the company.
  • Work in a hybrid setup from sunny Limassol, or remotely if you're a great fit.
  • Relocation package (if applicable), and help with the work permit.
  • Competitive compensation.
  • Private medical insurance.
  • Comfortable office space with fruits, snacks, and beer on Fridays.
  • Birthday gifts and welcome baby bonuses.

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