Assistant Reservations Manager

Assistant Reservations Manager – Multi-Property (Luxury & Premium Marriott Brands)

About the Role

The Assistant Reservations Manager is responsible for overseeing the reservations operations for two Marriott properties—one city hotel and one resort hotel—within the luxury and premium brand portfolio. This role ensures efficient reservation processes, revenue optimization, guest satisfaction, and brand compliance. The manager leads a high-performing reservations team, utilizes Opera PMS and Marriott tools, and collaborates with Revenue, Sales, and Front Office to maximize overall business performance.

Key Responsibilities

Reservations Operations

• Oversee day-to-day reservations processes for both properties

• Ensure accuracy of bookings, rate codes, room allocations, and guest profiles.

• Handle VIP, Bonvoy Elite, and high-value reservations.

• Serve as the escalation point for complex booking issues.

Team Leadership & Training

• Lead, motivate, and develop a multi-property reservations team.

• Schedule staff and ensure proper coverage based on business demand.

• Set and monitor performance KPIs (conversion rate, response time, call quality).

• Conduct coaching, training, and performance evaluations.

• Ensure adherence to Marriott brand standards and service voice.

Revenue & Inventory Support

• Partner with Revenue Manager to support pricing strategies, inventory control, and stay restrictions.

• Monitor pickup pace, demand trends, and reservation forecasts.

• Support forecasting accuracy and revenue optimization.

• Ensure promotional and tactical offers are accurately implemented and that the reservations team is fully informed and actively promotes them during the booking process

• Report system or rate mapping issues to Revenue for quick resolution.

• Ensure reservations team follow upselling guidelines aligned with revenue objectives.

Marriott Systems & Tools

• Utilize key Marriott platforms such as: MARSHA, GXP, Empower and HPP.

• Train and support team on Marriott systems.

• Ensure synchronization between systems to prevent discrepancies in availability or rates.

• Oversee and maintain OTA extranets, ensuring booking accuracy, payment verification, timely response to guest messages, room details, and policies across all platforms.

Guest Experience & Brand Compliance

• Maintain high levels of service and personalization in all guest interactions.

• Ensure brand voice, tone, and standards are consistently applied.

• Coordinate pre-arrival communication and upselling of premium rooms or services.

• Identify and flag VIP reservations in the PMS to ensure all relevant departments are informed in advance.

• Coordinate with Guest Relations and Front Office to confirm special preferences, arrival times, and personalized arrangements

• Monitor VIP bookings to ensure proper handling and service alignment with brand standards.

Reporting & Analytics

• Generate daily, weekly, and monthly reservation and performance reports.

• Track conversion rates, pace, and business mix.

• Analyze trends and provide insights to leadership and revenue/sales teams.

• Monitor call statistics and email response times.

• Prepare daily reservations and arrival reports to ensure all bookings are accurate and complete.

• Monitor daily bookings, cancellations, and modifications, and update the PMS accordingly.

• Track no-shows and late cancellations for proper follow-up and charge processing.

Collaboration & Cross-Department Support

• Work closely with Front Office, Sales, Revenue, Finance, and Marketing.

• Participate in revenue strategy and sales meetings.

• Provide reservation data and support revenue strategy.

Process Improvement & Compliance

• Develop and maintain SOPs across both properties.

• Ensure compliance with Marriott standards, data privacy, and audit requirements.

• Identify and implement operational improvements.

Budgeting & Cost Control

• Assist with departmental budgeting and labor cost management.

• Optimize team productivity and resource allocation.

Requirements

• Minimum 3–5 years of experience in hotel reservations or revenue management.

• Previous leadership/supervisory experience required.

• Experience with multi-property operations preferred.

• Strong knowledge of Opera PMS is essential.

• Experience with Marriott systems and tools (MARSHA, Empower, GXP, etc.) is a significant advantage.

• Understanding of revenue management principles and distribution.

• Excellent communication, analytical, and problem-solving skills.

• Strong organizational skills and attention to detail.

• Ability to work in a fast-paced, multi-brand environment.

• Leadership & Team Development

• Guest-Centric Mindset

• Revenue Awareness

• Operational Excellence

• Collaboration & Communication

• Technical Proficiency (Opera & Marriott Systems)

• Greek and English language skills are mandatory, additional language an advantage

Benefits

• Opportunity to manage both city and resort property dynamics.

• Work within global luxury and premium Marriott brands.

• Become part of MHV, owned by the biggest Greek Real Estate company.

• Be a key contributor to commercial strategy and guest experience.

• Grow within Marriott International's worldwide network

• Competitive remuneration package

• 13th and 14

• Career Growth, Training programs and professional development

• Free meals during shift

• Participation in the company's staff events and rewards for achievements

• Discount Card for various shops, restaurants and occasional vouchers

Ready to take the next step in your career? Send your CV to . We look forward to learning more about you.

All applicants will be treated with strict confidentiality.

Kindly note that only shortlisted applicants will be contacted