Specialist, Responsible Gaming

1 week ago

COD Mediterranean Limassol, Cyprus Melco Resorts & Entertainment Full time €40,000 - €60,000 per year
REQ11781 Specialist, Responsible Gaming (Open)

POSITION SUMMARY:

The Specialist, Responsible Gaming assists the Responsible Gaming Manager in preparation of timely reports for Responsible Gaming/Compliance purposes.

PRIMARY RESPONSIBILITIES:

  • Conducts the RG Induction training of all staff
  • Conducts the Advanced RG Training
  • Conducts the training for Responsible Gaming Ambassadors
  • Conducts the Refresher trainings
  • Draft Standard Operating Procedures, workflows and policies, according to law & regulations
  • Maintains a register of customers who have self-excluded, timed out or set any limits towards gaming limits interactions and behavioral interactions including system inputted data checks.
  • Maintains breach reports for excluded persons and communicates with operations to ensure compliance with internal breach procedures
  • Perform verification of RG logged incidents
  • Conducts electronic-draw RG checks
  • Generates reports to Responsible Gaming Manager
  • Performs administrative tasks as directed
  • Performs the daily and monthly Internal Evaluation reports.
  • Performs on site visits/inspections to monitor compliance with required documentation and visual displays and regarding Responsible Gaming Policy and Program and procedures.
  • Evaluates interaction process and prepares associated reports
  • Collects and produces reports in relation to age verification
  • Reports any identified problem gaming trends
  • Monitor problem gambling indicator and update customer account details with necessary information
  • Identifies and suggests changes/improvements to the RG program
  • Helps maintain the RG culture across the business in Cyprus, ensuring there is an adequate awareness of compliance requirements
  • Performs any other duty as allocated by the Manager in his/ her area of responsibility
  • Assists with the description and clear definition of responsibilities and limits of responsibility of each department in relation Responsible Gaming principles and procedures
  • Assists with audits to the gaming departments, ensuring that all procedures are followed (Age verifications, underage, RG procedures etc.)
  • Manages the Local Employee Responsible Implementation Committee

QUALIFICATIONS:

Experience

  • Minimum 1-year experience in a Compliance related role/ Responsible Gaming within a highly regulated industry
  • Legal background is considered an advantage
  • Experience in the casino environment is considered an advantage

Education

  • Appropriate tertiary qualifications

Skills / Competencies

  • Displays a high commitment to excellence and continual improvement
  • Motivated to achieve business objectives and common goals
  • Works as a team member
  • Analytical skills
  • Achieves agreed objectives and accepts accountability for results

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