Relationship Manager

2 days ago

Limassol, Limassol, Cyprus Vantage Full time €40,000 - €90,000 per year

About Vantage

Vantage is a global, multi-asset CFD broker offering clients access to a nimble and powerful service for trading CFDs on Forex, Indices, Shares, Commodities, Bonds, ETFs, and Cryptocurrencies. With over 15 years of market experience, our goal is to support your trading journey. We have developed our platform and services to help clients trade more effectively and identify potential market opportunities. Our commitment to high standards ensures a secure and reliable trading environment.

About the Role

We are seeking a
Relationship Manager
to join our fast-growing sales and client success function. In this role, you will drive the conversion of prospective retail clients across inbound and outbound channels, ensuring they receive the guidance, product knowledge, and support needed to confidently open, fund, and trade their accounts with Vantage.

You'll be part of a dynamic, multilingual team and play a key role in turning leads into active, long-term clients.

Responsibilities

Support & Convert Inbound Leads

  • Assist prospects via phone, email, and live chat, providing timely and accurate responses.
  • Guide clients through live account opening, KYC submission, and platform onboarding.

Proactive Outreach & New Business Growth

  • Initiate outbound conversations with prospects and dormant leads via phone, email, and messaging apps.
  • Continuously identify, develop, and nurture new business opportunities.
  • Convert prospective clients from various lead sources into active, funded, and traded accounts.

Client Education & Platform Support

  • Educate clients on Vantage's product offerings, platform features, tools, and trading workflows.
  • Conduct individual platform walkthroughs and small-group webinars to enhance client confidence and engagement.

Onboarding & Account Activation

  • Manage the full account-opening cycle, from initial inquiry to first deposit, ensuring a smooth, proactive experience.
  • Work closely with internal teams to resolve onboarding or compliance-related queries efficiently.

Marketing Collaboration

  • Support the marketing team with campaign localisation and market-specific initiatives.

Qualifications

  • Tertiary qualification in Finance, Business, or a related field.
  • Past experience in customer support or sales within the Forex/CFD industry
    OR
    a strong academic background in finance for fresh graduates.
  • Excellent written and verbal communication skills in English.
  • A second European language is highly recommended.
  • Strong multitasking, decision-making, and project management abilities.
  • Highly organised, detail-oriented, and a strong team player

Nice to Have

  • Experience in FX/CFD brokerage, fintech, or regulated financial services.
  • Familiarity with trading platforms (MT4/MT5) and common KYC/account-opening processes.
  • Previous exposure to sales funnels, lead conversion metrics, or CRM pipelines.

Why Join Us?

  • Young, talented, and collaborative team, with full support from everyone.
  • Be part of a fast-growing global brand and contribute to an exciting journey.
  • Opportunity to learn across the full marketing spectrum, especially digital marketing, from senior leaders and top industry agencies.

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